Gelin Camp
Cleveland,OH
Summary
Versatile senior leader with deep experience driving large, complex change and positive outcomes in high-stakes environments. Excellent skills in engaging stakeholders to design and plan complex change outcomes, metrics and teams within fast-paced, results-driven settings. Excels in implementing sustainable change strategies and fostering collaborative team cultures to drive success.
Overview
16
16
years of professional experience
Work History
Vice President, Strategic Programs Manager
Comerica Bank
01.2022 - Current
- Leads key enterprise programs; assisting in the build out enterprise capabilities related to managing large, strategic and complex programs
- Provides executive-level support, planning, and execution expertise to deliver new, strategic business capabilities or to help solve complex business problems
- Envisions, guides, and collaborates across functional areas to drive change aligned with company objectives and deliver value
- Directs program teams of100+ colleagues across the enterprise and external vendors, coaching through challenges and removing roadblocks
- Steered an active, deeply troubled program back to health by right sizing team structure and expertise, implementing program standards and planning
- Won 2024 Comerica prestigious Promise Champion award, Comerica's highest employee honor
Vice President, Personal Lending Product Management & Portfolio Group Manager
PNC Financial Services Group
01.2009 - Current
- Drove cross-functional collaboration, cohesion, and consistency between business units
- Championed integration efforts for recent bank acquisition, prioritizing initiatives based on business needs, impact, customer communication, and resource availability
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across product portfolio.
- Collaborated with senior management to develop strategic initiatives and long term goals for product portfolio.
- Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
Vice President Credit Card Rewards/Loyalty Product Manager & Product Owner
PNC Bank
01.2018 - 01.2020
- Promoted to drive critical rewards platform transformation and deliver cohesive strategic programs to accelerate bottom-line growth for credit card rewards
- Developed and designed innovative roadmaps and workstreams to prioritize and resolve near- and long-term business opportunities while driving collaboration and alignment across multiple teams and cross-functional partners
- Streamlined processes to reduce operating risk while improving customer product offerings
- Reduced customer issues related to rewards and retired products by more than 50% while increasing rewards redemption by10% over the same period
Vice President, Technology Training, Communication, Engagement Manager
PNC Bank
01.2017 - 01.2018
- Tapped to develop a new team to support expansion of technology risk function
- Designed programs aimed at delivering engaging colleague awareness, training and communication on changing risk topics such as process, risk, controls, KPI and KRI monitoring and broader risk framework topics for new and existing colleagues
- Applied a forward-thinking mindset to influence others, partner with cross-functional teams, and effectively deliver for various audiences during a time of extreme, complex organizational change
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
Vice President, Senior Program Manager
PNC Bank
01.2014 - 01.2017
- Collaborated with senior management to develop strategic initiatives and long term goals. Developed and executed business changes including data management, process improvement, and electronic records strategy to drive change
- Led cross-functional teams for the successful completion of major projects, resulting in reduced operating risks, increased efficiency and client satisfaction
- Demonstrated proficient leadership skills to motivate employees and build competent teams
Education
Certified Project Management Professional (PMP) -
Project Management Institute
07.2008
Master of Business Administration - undefined
Baldwin-Wallace College
Bachelor of Science - Business Administration
Ashland University
Skills
- Program Management
- Strategic Planning
- Data Analysis & Assessment
- Team Development/Leadership
- Cross-Functional Collaboration
- C-Suite Engagement
- Creative Problem Solving
- Change Management
- Executive Communication
- Action Bias
Early Career
- PNC BANK
- Vice President, Strategy Manager
- Vice President, Senior Project Manager
- NATIONAL CITY BANK
- Vice President, Project Management Office (PMO) Group Manager
Timeline
Vice President, Strategic Programs Manager
Comerica Bank
01.2022 - Current
Vice President Credit Card Rewards/Loyalty Product Manager & Product Owner
PNC Bank
01.2018 - 01.2020
Vice President, Technology Training, Communication, Engagement Manager
PNC Bank
01.2017 - 01.2018
Vice President, Senior Program Manager
PNC Bank
01.2014 - 01.2017
Vice President, Personal Lending Product Management & Portfolio Group Manager
PNC Financial Services Group
01.2009 - Current
Master of Business Administration - undefined
Baldwin-Wallace College
Bachelor of Science - Business Administration
Ashland University
Certified Project Management Professional (PMP) -
Project Management Institute
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