Gelina Campbell
Keller
Summary
Results-driven leader with extensive experience in managing guest satisfaction, hiring, and staff performance. Known for building diverse teams, driving sales, and ensuring exceptional guest experience.
Overview
10
10
years of professional experience
Work History
Assistant Manager Guest Experience
Lululemon
06.2019 - Current
- Manage the store’s hiring process, including recruitment, selection, and onboarding, to build a strong and diverse team to drive key results and performance.
- Lead an exceptional guest experience on the floor as the Supervisor on Duty, assessing the level of guest connection and technical product education and collaborating with team members to maintain day-to-day store operations.
- Lead performance management activities, including direct feedback and continuous check-ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns, including offboarding.
- Monitor and compare performance and other relevant metrics against goals to assess and close gaps in guest experience.
Lead Banquet Server
Sky Creek Ranch Golf Course
04.2018 - 06.2019
- Supervised banquet operations, ensuring seamless service and adherence to event timelines.
- Trained and mentored new staff on service standards and operational procedures.
- Coordinated with kitchen and event teams to fulfill client requests efficiently.
- Implemented process improvements that enhanced guest satisfaction during events.
Manager and Cake Decorator
Sweet Spot Bakery
02.2016 - 04.2018
- Oversaw daily operations, ensuring efficient workflow and high-quality product output.
- Developed and implemented training programs for new staff, enhancing team performance and service quality.
- Managed inventory levels, optimizing stock management to reduce waste and improve cost efficiency.
- Mentored junior decorators on advanced techniques, fostering skill development and teamwork.
- Crafted intricate cake designs for various occasions, ensuring alignment with customer specifications.
Education
Bachelor of Science - Health Care Administration
American College of Education
Indianapolis, IN03.2023
Skills
- Recruiting and hiring
- Staff development
- Employee performance evaluations
- Customer service
Timeline
Assistant Manager Guest Experience
Lululemon
06.2019 - Current
Lead Banquet Server
Sky Creek Ranch Golf Course
04.2018 - 06.2019
Manager and Cake Decorator
Sweet Spot Bakery
02.2016 - 04.2018
Bachelor of Science - Health Care Administration
American College of Education