Summary
Overview
Work History
Education
Accomplishments
Timeline
Generic

Jessica Bentley

Eagle,CO

Summary

With a background in yoga and customer service, I am passionate about bringing health, wellness, and mindfulness to the workplace. I believe that the best organizations create a culture for employees to show up as themselves, support entrepreneurship and collaboration, and embrace work-life balance. My intention in any role is to inspire others to find their purpose beyond their comfort zone, create extraordinary results, and leave a footprint that is bigger than my foot.

Overview

14
14
years of professional experience

Work History

Assistant Manager Guest Experience

Lululemon Athletica
02.2023 - Current
  • Maximize sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Drive employee growth, retention, and experience through recruiting, hiring, training, and performance management.
  • Manage inventory, budget, labor, and store opening and closing procedures.
  • Build brand resonance through impactful guest and employee experiences.

Sr. Agent Experience Manager

Compass
11.2020 - 01.2023
  • Delivered exceptional customer service to portfolio of 100+ agents by leveraging extensive knowledge of products and services. Investigated and resolved agent inquiries quickly via Zendesk.
  • Created regional SOPs and delivered an unparalleled experience for onboarding new agents.
  • Responded proactively and positively to rapid change in start-up and post-IPO environment.
  • Built cross-functional relationships with business partners to achieve KPIs.
  • Facilitated and developed Career Growth Friday, a company-wide leadership and development program, and company-wide meditations.

Studio Manager

Wanderlust Yoga Studio
11.2019 - 05.2020
  • Effectively recruited, trained, and supervised staff of 20 employees by implementing company policies, protocols, performance management, and team culture.
  • Implemented marketing and events strategies to promote studio.
  • Managed sell-through and inventory control procedures.
  • Evaluated existing operations and current market trends to identify necessary improvements and capitalize on industry changes.

Store Manager

Lululemon Athletica
10.2013 - 04.2019
  • Maximized sales ($5M-$10M stores) and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Developed new and existing store locations by recruiting, hiring, and training efficient team (ranging in size from 10-40 employees).
  • Managed inventory, budget, labor, and store opening and closing procedures.
  • Built brand resonance through impactful guest and employee experiences.

Marketing & Events Manager

Vail Resorts
02.2017 - 05.2018
  • Accountable for event strategy and execution, including budget management, vendor and resort relationship management, team development, in addition to resort strategic planning.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Collaborated with marketing team to increase brand awareness and enhance business development by building and maintaining relationships with resort strategic partners.
  • Conducted research to analyze customers' behavior, preferences, and purchasing habits.

Commerical Property Manager

Vail Resorts
11.2009 - 02.2014
  • Handled tenant complaints promptly and appropriately. Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents.
  • Representative for Vail Resorts on four homeowner association boards.
  • Recruited aligned brands to fill open tenant storefronts.

Education

Bachelor of Science - Business Administration - Marketing

Colorado State University
Fort Collins, CO
2008

Accomplishments

  • California Real Estate License DRE#01892910
  • Wanderlust Yoga 200-Hour Teacher Training
  • Alaya Yoga 100-Hour Teacher Training
  • World Paddle Association - SUP Yoga Teacher Training
  • North Lake Tahoe/Truckee Leadership Program
  • Landmark & Advanced Landmark

Timeline

Assistant Manager Guest Experience

Lululemon Athletica
02.2023 - Current

Sr. Agent Experience Manager

Compass
11.2020 - 01.2023

Studio Manager

Wanderlust Yoga Studio
11.2019 - 05.2020

Marketing & Events Manager

Vail Resorts
02.2017 - 05.2018

Store Manager

Lululemon Athletica
10.2013 - 04.2019

Commerical Property Manager

Vail Resorts
11.2009 - 02.2014

Bachelor of Science - Business Administration - Marketing

Colorado State University

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Jessica Bentley