Christopher Peterson
Salt Lake City,UT
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, coaching, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Assistant Manager Guest Experience
Lululemon
Salt Lake City, Utah
11.2022 - Current
- Managing a team of 38 sales associates for a large volume store with annual sales goals of 8 million.
- Ensure that the team and guests receive a quality experience in store, every day by observing, giving feedback and/or coaching, and setting commitments for follow up and development.
- Support with guest resolutions for product issues to make it right.
- Create an environment and a team culture where people feel a deep sense of belonging and have the opportunity to grow.
- Facilitate interviews and hiring to create a diverse team with different strengths and skills.
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Overseeing team celebrations for goal achievements, performance, and development.
Key Leader
Lululemon
03.2022 - 11.2022
- Key leaders are responsible for leading by example and providing support to educators, executing in store operations for guest experience and team development
- In addition, leading merchandising team and executing VM strategy, owning and maintaining technological updates and changes within the store, and facilitating development meetings with individuals on the team
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
Educator
Lululemon
11.2020 - 11.2021
- Maintain an excellent guest experience by attending to their needs, educating on product that will work for them, and encouraging them to purchase and buy into the brand.
- Collaborate with team members to ensure that all aspects of guest experience are being met consistently.
Founder/CEO
Viable Vitality, LLC
10.2020 - Current
- A integrative/holistic approach to gut health and lifestyle.
- Working with clients in a 1:1 coaching setting to establish sustainable habits within diet and lifestyle to promote gut-healthy living and prevent or reverse chronic disease and imbalances.
- Coaching to help empower individuals to take action and control of their life.
Training Manager
MOD Pizza
05.2018 - 10.2019
- Managed the Layton store and also Sugarhouse
- Acted as the store trainer for new hires
- Managed inventory, deliveries, open and closing duties, register and deposits, customer service, and team members.
Sales Manager
Mattress Firm
01.2017 - 01.2018
- Managed 15 stores across the Wasatch front.
- Ensured customer satisfaction and facilitated delivery between the warehouse and customers
- Facilitated store opening and closing procedures, general maintenance, inbound and outbound calls, developed leadership capabilities with over 100 hours of addition per year.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Receptionist
VASA Fitness
08.2016 - 12.2016
- Operated as crucial team member while aiding with customer accounts, organization of member information, inbound and outbound calls, general maintenance of the gym and acted as link between higher headquarters and customers.
Tour Guide/Bus Driver
Holland America and Princess Cruise Lines
03.2015 - 09.2015
- Served as tour guide throughout Skagway, British Columbia and the Yukon
- Territory
- Relaying historical facts, local information and answering cruise guest questions
- Other duties include cleanliness of bus, sustaining and developing relationships with employees and local organizations.
Technology Support
Rockford School District
07.2013 - 12.2013
- Job required maintenance of iPads, laptops, desk top computers and smart boards along with transportation and installation.
Lifeguard
Magic Waters Water Park
01.2011 - 01.2012
- Duties require customers service, on and off the job training and certifications, cleaning and safety checks for rides and medical equipment.
Education
Institute of Integrative Nutrition
2021
Weber State University
2017
Associates - Science
Rock Valley College
2012
Skills
- Certified Integrative Nutrition Coach
- Certified Gut Health Coach
- Certified Lifestyle Coach
- Driven Leader
- Strong verbal communication
- Easily coachable
- Critical Thinking
- Performance Management
- Coaching/Feedback
- People relations
- Works well under stress
- Sales Experience
- Employee Performance Evaluations
Timeline
Assistant Manager Guest Experience
Lululemon
11.2022 - Current
Key Leader
Lululemon
03.2022 - 11.2022
Educator
Lululemon
11.2020 - 11.2021
Founder/CEO
Viable Vitality, LLC
10.2020 - Current
Training Manager
MOD Pizza
05.2018 - 10.2019
Sales Manager
Mattress Firm
01.2017 - 01.2018
Receptionist
VASA Fitness
08.2016 - 12.2016
Tour Guide/Bus Driver
Holland America and Princess Cruise Lines
03.2015 - 09.2015
Technology Support
Rockford School District
07.2013 - 12.2013
Lifeguard
Magic Waters Water Park
01.2011 - 01.2012
Institute of Integrative Nutrition
Weber State University
Associates - Science
Rock Valley College
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