Gelisa Brown
Tallahassee,FL
Overview
16
16
years of professional experience
Work History
Patient Access Specialist (REMOTE)
University of Vermont
Burlington, VT
12.2021 - Current
- Recognized for providing comprehensive healthcare services via an academic medical center.
- Schedules appointments using EPIC, triaging referrals and managing scheduling for Neurosurgery, Travel (Vaccines), Pelvic Medicine, Urology , Lab and Gastroenterology.
- Performs night shift scheduling and transfers calls to appropriate clinic personnel
- Secures patient information in compliance with HIPAA standards
- Handles both outbound and inbound calls efficiently
- The University of Vermont, a prominent public research institution, offers healthcare services through its academic medical center
- Improved patient satisfaction by efficiently handling check-in and check-out processes.
Customer Service Representative (REMOTE)
Alorica Calling Center
Alabaster, AL
07.2020 - 10.2021
- Company Overview: Alorica is a leading provider of customer experience solutions worldwide
- Handled processing and submission of health insurance claims.
- Managed appointment scheduling and submitted grievances
- Handled customer inquiries courteously and professionally
- Alorica is a leading provider of customer experience solutions worldwide
Front Desk Receptionist
Tallahassee Orthopedic Clinic
Tallahassee, FL, USA
11.2017 - 07.2020
- Specialized in delivering top-tier orthopedic care.
- Checked patients in and out, managing co-payments and high deductibles
- Streamlined booking processes via ATHENA platform.
- Coordinated and confirmed appointments and meetings
- Served as a key member of Tallahassee Orthopedic Clinic's orthopedic care team.
- Scheduled, coordinated and confirmed appointments and meetings.
To Go Specialist/Hosting
Olive Garden
Tallahassee, FL, USA
10.2014 - 11.2017
- Company Overview: Olive Garden is a leading chain of Italian-American cuisine restaurants
- Greeted and seated guests, managed cash handling and online orders
- Provided opener/closer duties and answered calls efficiently
- Olive Garden is a leading chain of Italian-American cuisine restaurants
Caregiver
Home Instead Senior Care Home
Tallahassee, FL
05.2010 - 05.2013
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Caregiver
St. Augustine Assisted Living Facility
Tallahassee, FL
08.2009 - 11.2012
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
High School Diploma -
Favor Christian Academy
Thomasville, GA05.2008
Certificate - Certified Nursing Assistant
Wiregrass Georgia Technical College
Valdosta, GA09.2008
Timeline
Patient Access Specialist (REMOTE)
University of Vermont
12.2021 - Current
Customer Service Representative (REMOTE)
Alorica Calling Center
07.2020 - 10.2021
Front Desk Receptionist
Tallahassee Orthopedic Clinic
11.2017 - 07.2020
To Go Specialist/Hosting
Olive Garden
10.2014 - 11.2017
Caregiver
Home Instead Senior Care Home
05.2010 - 05.2013
Caregiver
St. Augustine Assisted Living Facility
08.2009 - 11.2012
Certificate - Certified Nursing Assistant
Wiregrass Georgia Technical College
High School Diploma -
Favor Christian Academy