Gemeel Morehead
Duncanville
Summary
Proficient IT Analyst specializing in technical support and network troubleshooting. Experienced in O365, Azure, Entra and Active Directory, committed to delivering timely maintenance and support that enhances operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Analyst
American Leather Operations
Dallas, TX
05.2024 - 02.2026
- Assisted in troubleshooting hardware and software problems for end-users
- Provided ongoing support and maintenance for critical business applications
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Hardware and peripherals replacement
- O365, Azure, Entra Admin.
- VOIP port assignments
- Network troubleshooting / Switches
- Active Directory assignments
Help Desk Support Specialist
Dallas Lovefield
Dallas, TX
08.2019 - 11.2023
- Provided technical support to end-users, resolving issues related to hardware and software applications.
- on-call support.
- Server patching and maintenance.
- Active Directory additions
- Server mapping
- Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
Skills
- IT troubleshooting
- Customer support
- Risk assessment
Certification
COMPTIA A+
FEMA CYBER INCIDENT & RESPONSE
FEMA INFORMATION MANAGEMENT
Timeline
IT Analyst
American Leather Operations
05.2024 - 02.2026
Help Desk Support Specialist
Dallas Lovefield
08.2019 - 11.2023