GEMIMA THELEMAQUE

Frugal Furniture

Mattapan, MA

01.2024 - Current

Answered customer inquiries via phone, email, and chat.
Gathered customer feedback through surveys and used the data to improve customer service.
Provided accurate information about products and services to customers.
Identified areas of improvement in customer service processes and suggested changes accordingly.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Resolved customer complaints promptly and efficiently.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Provided exceptional customer service to ensure customer satisfaction.
Answered customer inquiries and provided accurate information regarding products and services.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Answered inbound calls, chats and emails to facilitate customer service.