GEMIMA THELEMAQUE
Hyde Park,MA
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Frugal Furniture
Mattapan, MA
01.2024 - Current
- Answered customer inquiries via phone, email, and chat.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided accurate information about products and services to customers.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
CENTRE D'ETUDE LUMIERE
HAITI07-2013
Skills
- Call Management
- Inbound and Outbound Calling
- Product Knowledge
- Appointment Scheduling
- Complaint resolution
- Report Generation
- Office equipment proficiency
- Microsoft Outlook
- Problem-solving abilities
- High-energy attitude
- Customer Service
- Document Control
Languages
French
Native/ Bilingual
HAITIAN KREYOL
Native/ Bilingual
Spanish
Limited
English
Limited
Timeline
Customer Service Representative
Frugal Furniture
01.2024 - Current
High School Diploma -
CENTRE D'ETUDE LUMIERE