Overview
Work History
Education
Skills
Languages
Timeline
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GEMIMA THELEMAQUE

Hyde Park,MA

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Frugal Furniture
Mattapan, MA
01.2024 - Current
  • Answered customer inquiries via phone, email, and chat.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Provided accurate information about products and services to customers.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved customer complaints promptly and efficiently.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

High School Diploma -

CENTRE D'ETUDE LUMIERE
HAITI
07-2013

Skills

  • Call Management
  • Inbound and Outbound Calling
  • Product Knowledge
  • Appointment Scheduling
  • Complaint resolution
  • Report Generation
  • Office equipment proficiency
  • Microsoft Outlook
  • Problem-solving abilities
  • High-energy attitude
  • Customer Service
  • Document Control

Languages

French
Native/ Bilingual
HAITIAN KREYOL
Native/ Bilingual
Spanish
Limited
English
Limited

Timeline

Customer Service Representative

Frugal Furniture
01.2024 - Current

High School Diploma -

CENTRE D'ETUDE LUMIERE

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GEMIMA THELEMAQUE