Gemini Itam
Corona,NY
Summary
Creative Stylist with distinguished history of customer satisfaction and success.
Proven to maintain relationships with clients and keep clean and organized workspaces. Dedicated to fantastic customer service and service elevation. Modern Stylist with extensive knowledge on product knowledge.
Skilled at maintaining relationships with customers through superior customer service and conflict resolution. Knowledgeable of customers individual styling needs.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers. Results-focused stylist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Luxury Business Executive Sales Manager
BLOOMINGDALES
New York, NY
10.2017 - 09.2023
- Managed overall sales, inventory, merchandising, Overall customer experience, operations, and profitable growth.
- Developed strategy to combat increased competitive presence within territory.
- Cultivated high-performance culture rooted in accountability, transparency, trustworthiness, and continuous learning to drive company success.
- Managed and organized internal communication to hold staff accountable to priorities.
- Implemented data-driven decision-making to optimize resource allocation, driving revenue growth.
- Earned company exceptional ratings and testimonials from clients and industry organizations.
- Enhanced customer satisfaction, addressing and resolving client concerns promptly and professionally.
- Expanded market presence through targeted marketing campaigns and effective brand positioning efforts.
- Consistently exceeded sales targets through diligent tracking of leads, systematic follow-up strategies, and excellent closing skills during negotiations.
- Improved team performance by providing consistent mentoring, coaching, and professional development opportunities.
- Collaborated with human resources teams to attract top talent into key roles within the organization, securing competitive advantage in the marketplace.
- Enhanced employee retention rates through effective talent management practices such as comprehensive training programs and competitive compensation packages.
Stylist Assistant
BANANA REPUBLIC
New York
02.1996 - 01.2017
- Over 20 years of customer experience. An expertise in truly satisfying my clients needs and wants.
- Fashion forward stylist with advanced creativity.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining positive reputation as Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Organized client wardrobes, assisting in identifying wardrobe gaps and making targeted recommendations for new additions.
- Negotiated with retailers to secure exclusive discounts for my clients, ensuring they received the best value for their purchases.
- Attended industry events such as trade shows and fashion weeks, staying informed about upcoming trends and establishing connections with vendors for potential collaborations.
- Expanded clientele base through targeted marketing efforts, including social media promotion and word-of-mouth referrals from satisfied customers.
- Communicated with vendors to stay informed of new products and stock availability.
- Created attractive displays to attract more customers and increase sales.
- Streamlined shopping processes for clients by conducting thorough research and staying current on fashion trends and product availability.
- Prepared detailed reports on client preferences, purchases, and feedback to track progress and make data-driven improvements to their personal shopping experience.
- Scheduled appointments efficiently, maximizing time management skills to accommodate multiple clients per day without compromising service quality.
- Exceeded sales goals consistently by utilizing effective upselling techniques tailored to each client''s interests and budget constraints.
- Increased sales revenue by carefully selecting high-quality products tailored to their unique needs of each client.
Care Management
PEOPLE CARE SERVICES
New York
01.1992 - 12.1995
- Ensured medical needs were met.
- Facilitated and coordinated provisions for special accommodations for students, and the elderly with disability.
- Monitored and encouraged positive behaviors.
- Monitored and encouraged healthy lifestyles.
- Encouraged entertainment with the disabled and the elderly.
- Enjoyed one on ones to hep increase motor skills.
Education
Associate of Applied Science - Business Administration
Queens Borough Community College
Queens, NY10.1999
Skills
- Budgeting and Expenditures
- Team Recruiting and Onboarding
- Organizational Leadership
- Social Media Platforms
- Promotional Events
- Sales Records Management
- Operating Procedures and Policies
- Consultative Sales
- Operations Management
Certification
- Phlebotomy technician (Less than 1 year)
- Excel (5 years)
- Operations (6 years)
- Management (10+ years)
- Training (10+ years)
- Inventory (9 years) (10+ years)
- Microsoft Word (6 years)
- Microsoft Office (6 years)
- Recruiting (5 years)
- Sales Management (10+ years)
- Store Management Experience (10+ years)
- Merchandising (10+ years)
- Retail Management (10+ years)
- High-end sales (5 years)
- Creativity, critical thinking, problem solving, communication, Interpersonal skills (10+ years)
- Human Resources
Timeline
Luxury Business Executive Sales Manager
BLOOMINGDALES
10.2017 - 09.2023
Stylist Assistant
BANANA REPUBLIC
02.1996 - 01.2017
Care Management
PEOPLE CARE SERVICES
01.1992 - 12.1995
Associate of Applied Science - Business Administration
Queens Borough Community College