Gemini Jenkins
Lakeland,FL
Summary
Proven track record of enhancing customer satisfaction and streamlining office operations. Skilled in M.S Office and exceptional customer service, I excel in fast-paced environments, significantly reducing billing errors by verifying insurance eligibility. A reliable team player, I'm committed to achieving excellence and improving organizational efficiency.
Overview
7
7
years of professional experience
Work History
Paraprofessional
Polk County School Board
10.2024 - Current
- Main roll was front office secretary coverage and help
- Inbound and outbound phone calls
- Checked people in and out of the office ensuring I take precautions and following all rules and guidelines before letting people on campus for everyone's safety
- Handled all mail carrier services
- Cash Handling for fundraisers etc
- Scanned, faxed, made copies
- Cared for children ages 4-12 years old
- Started the enrolling process for new students
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
Executive Assistant
Clark Inspectors and Development
07.2023 - 07.2024
- Handled confidential and sensitive information with discretion and tact.
- Monthly site visits
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Ensuring blueprints were being followed and or changed
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Dental Insurance Coordinator
Aspen Dental
06.2021 - 06.2023
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Maintain flow in the front office
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
- Enhanced office productivity by effectively scheduling appointments according to provider availability and patient needs.
- Responded to customer concerns and questions on daily basis.
- Improved patient satisfaction by efficiently managing dental insurance claims and coordinating with providers.
Agent Services Representative
The Results Company
08.2020 - 06.2021
- Helped large volume of health care providers every day with positive attitude and focus on customer satisfaction.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Exhibited high energy and professionalism when dealing with clients and staff.
Teller
Wells Fargo
01.2018 - 07.2019
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Education
Medical Aesthetician
Cortiva Institute
St Petersburg, FL12-2020
Skills
- Effective communication
- MS Office proficient
- Reliable
- Strong work ethic
- Exceptional customer service
- Fast learning
- File organization
- Billing and invoicing
- Reception oversight
Timeline
Paraprofessional
Polk County School Board
10.2024 - Current
Executive Assistant
Clark Inspectors and Development
07.2023 - 07.2024
Dental Insurance Coordinator
Aspen Dental
06.2021 - 06.2023
Agent Services Representative
The Results Company
08.2020 - 06.2021
Teller
Wells Fargo
01.2018 - 07.2019
Medical Aesthetician
Cortiva Institute
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