Gemma Naccarato
Naperville,IL
Overview
1
1
year of professional experience
Work History
Senior Service Representative (Temp)
BMO Harris Bank, NA
Naperville, IL
08.2018 - 06.2019
- Responsible for Bank Secrecy Act (BSA) / Anti-Money Laundering (AML) Office of Foreign Assets Control (OFAC), USA PATRIOT Act, and Know Your Customer (KYC) compliance efforts supporting the United States Department of Treasury Financial Crimes Enforcement Network (FinCEN)
- Provide research and evaluation of anti-money laundering (AML) alerts and sufficiently document analysis and findings in the BMO Harris Bank case management systems
- Achieved the completion of over 2,000 anti-money laundering cases in one week
- Processing payments through PEP+ to ensure customers who were cleared of anti-money laundering activity get their transactions completed
- Balance and reconcile suspended ACH files in a timely and efficient manner
- Accurately record pertinent information regarding suspended ACH files into a Microsoft Excel spreadsheet.
Senior Associate, Accounting Support
BMO Harris Bank, NA
Naperville, IL
03.2022
- Responsible for reconciling different general ledgers within the bank, such as the Federal Reserve and Due From BMO GL’s
- Communicating with the general ledger’s cross-functional teams, providing them with accurate information when needed, and helping them understand the financial implications of their operations.
Senior Service Representative
BMO Harris Bank, NA
Naperville, IL
08.2019
- Completing and recording daily International ACH Transaction (IAT) alerts
- Successfully investigating incoming IAT alerts for money laundering activity and utilizing the OFAC list for further review
- Contribute to customer confidence and satisfaction by ensuring transactions and reconciliation activities are processed accurately and on a timely basis
- Monitoring/inputting daily rates and checking for any discrepancies to advise on
- Processing returns and deletions for outgoing ACH transactions for our customers
- System use includes Fiserv, Alltel/Host, PEP+, and Microsoft Office.
Student Intern
BMO Harris Bank, NA
Naperville, IL
- Conduct investigations using anti-money laundering software to check for the crime amongst BMO Harris Bank customers and others
- Excellent eye for detail
- Accomplished writing thorough reports on the person(s) involved in anti-money laundering activity
- Accountable with handling sensitive information with access to customer's social security numbers, credit/debit card numbers, addresses, etc.
Student Intern
BMO Harris Bank, NA
Naperville, IL
- Responsible for setting up window times so that customers’ ACH files could be processed
- Able to manage my time and set priorities for the work day.
Education
B.A. in Communication -
Arizona State University
05.2018
High School -
St. Francis College Preparatory
05.2013
Skills
- Customer Relations
- Bank Reconciliation
- Customer Consulting
- Research
- Conflict Resolution
- Data Collection
- Strong Listening Talents
Volunteer History
Assistant Facilitator, St. Jude Children Hospital Charity Annual Summer Charity Event, Naperville, IL, 01/01/12, 12/31/15, Assisted in organizing, advertising and leading an annual 3-day event for donations to St. Jude Children Hospital. Raised over $3,000 total in charitable donations.
Skills And Abilities - Computer Skills
PC, Macintosh, Surface Pro, Microsoft Office, Microsoft Word, Outlook, Windows, Excel, PowerPoint, Page Maker, Tenant Pro, and various other media related software.
Timeline
Senior Associate, Accounting Support
BMO Harris Bank, NA
03.2022
Senior Service Representative
BMO Harris Bank, NA
08.2019
Senior Service Representative (Temp)
BMO Harris Bank, NA
08.2018 - 06.2019
Student Intern
BMO Harris Bank, NA
Student Intern
BMO Harris Bank, NA
B.A. in Communication -
Arizona State University
High School -
St. Francis College Preparatory
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