Lakeasha Brown
Jacksonville,FL
Summary
Enthusiastic and results-driven Customer Service Representative with a proven track record of providing professional service, resolving account issues, and exceeding customer expectations. A quick learner with strong attention to detail, I thrive on challenges and am dedicated to achieving goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Temp Customer Service Representative
AppleOne
Remote
10.2023 - 01.2024
- Handled multiple customer calls daily, resolving account issues, and providing empathetic support.
Seasonal Sales Associate
Gopuff
Jacksonville, FL
08.2023 - 11.2023
- Efficiently picked and packed orders, maintained warehouse cleanliness, and assisted drivers.
Resolution Team Lead
Foundever
Remote
01.2023 - 06.2023
- Took escalation calls with patients, resolving account issues and working with insurance and doctors.
Interim Driver Trainer
Amazon
Jacksonville, FL
08.2021 - 11.2021
- Instructed drivers on proper driving techniques and usage of company vehicles.
Teaching Assistant (TA)
Primrose Schools
Saint Johns, FL
10.2018 - 09.2020
- Developed and implemented curriculum and assessments.
Seasonal Tour Guide
Adventure Diving
Crystal River, FL
12.2017 - 05.2018
- Guided customers in water, demonstrating proper swimming techniques with manatees.
Call Center Representative
AppleOneAltegra Health
Alpharetta, GA
11.2014 - 12.2015
- Answered calls, addressing customer accounts, and enrolled them in savings programs.
Education
General Educational Development -
Cobb Adult Education Center
10.2013
Skills
- Proficient in CRM software, Microsoft Excel, and typing
- Certified in Robin and FAST for Amazon's robotics and fulfillment operations
- Strong attention to detail and quick learner
- Exceptional customer service and problem-solving abilities
- Data Collection
- Call Management
- Complaint Resolution
- Account Updating
- Inbound and Outbound Calling
- CRM Software
- Active Listening
- Positive and Professional
- Account Management
- Microsoft Excel
- Report Creation
- Problem Resolution
- Customer Relations
- Typing Proficiency
Certification
Driver's License (Valid until 08/01/30)
Timeline
Temp Customer Service Representative
AppleOne
10.2023 - 01.2024
Seasonal Sales Associate
Gopuff
08.2023 - 11.2023
Resolution Team Lead
Foundever
01.2023 - 06.2023
Interim Driver Trainer
Amazon
08.2021 - 11.2021
Teaching Assistant (TA)
Primrose Schools
10.2018 - 09.2020
Seasonal Tour Guide
Adventure Diving
12.2017 - 05.2018
Call Center Representative
AppleOneAltegra Health
11.2014 - 12.2015
General Educational Development -
Cobb Adult Education Center