Francisco Casillas
Maywood,CA
Summary
Possessing a solid track record of successfully leading initiatives and driving performance improvements, I am committed to leveraging my skills in leadership and management to break into the fields of sports management and healthcare administration. With a keen eye for detail and a strategic mindset, I am dedicated to contributing to the growth and success of a forward-thinking organization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Gym Membership Coordinator
Cal State University Los Angeles
Los Angeles, CA
01.2021 - Current
- Increased new member sign-ups by designing compelling marketing materials and promoting membership benefits in various channels.
- Maintained accurate records of memberships, ensuring timely renewal reminders were sent to prevent lapses in subscriptions.
- Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
- Trained new staff members on membership processes, systems, and best practices, ensuring a seamless transition and consistent service quality for members.
Education
Bachelor of Science - Business Management
California State University-Los Angeles
Los Angeles, CA06.2025
Skills
- Active member engagement
- Verbal and written communication
- Attention to Details
- Bilingual Fluent Spanish
- Payment Processing experience
- File Maintenance
Certification
- First Aid/CPR Certified
October 2023- October 2025
Timeline
Gym Membership Coordinator
Cal State University Los Angeles
01.2021 - Current
Bachelor of Science - Business Management
California State University-Los Angeles