Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
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Gems Carbajal

Houston,TX

Summary

Results-driven professional with 7 years of experience in optimizing leadership, streamlining operations, and solving complex challenges. Proven ability to enhance efficiency, drive project success, and lead teams to achieve strategic goals. Seeking a dynamic role that offers growth opportunities and the chance to make a meaningful impact.

Overview

7
7
years of professional experience
1
1
Certification

Work History

DEALER SYSTEMS ANALYST

Sunnova
Houston, TX
09.2023 - Current
  • Assist in troubleshooting and enhancing dealer platform functionality to improve user experience and operational efficiency.
  • Tested and validated Jira tickets for upcoming software releases.
  • Partnered with QA/QC team to identify issues, contributing to improved software quality and stability.
  • Streamlined data access through detailed report creation.
  • Led the successful deployment of WalkMe solutions, improving platform adoption and efficiency.
  • Partnered with the supply chain team to launch new products and conducted testing in the dealer quoting platform to ensure seamless integration and functionality.
  • Tracked and managed testing items using Monday.com to ensure accuracy and timely completion

FULFILLMENT PROJECT COORDINATOR

Sunnova
Houston, TX
10.2021 - 09.2023
  • Ensured timely resolution of project milestones through departmental collaboration.
  • Supervised and analyzed system production through monitoring platforms like SolarEdge, Enphase, and Generac.
  • Ensured compliance of utility companies through detailed process documentation.
  • Updated and reported on system progress to meet monthly, quarterly, and yearly targets.
  • Evaluated more than 1,000 Permission to Operate documents, Utility Bills, and Certificates of Completion.
  • Completed weekly assignments for approval and inspection tasks to support installation progress.
  • Collaborated with senior leadership on strategic planning initiatives related to future projects.
  • Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.

DEALER UNDERWRITING SPECIALIST

Sunnova
Houston, TX
03.2019 - 10.2021
  • Examined property records in detail to ensure adherence to legal standards.
  • Refined Sunnova's underwriting techniques through comprehensive case management.
  • Acquired knowledge of existing systems, guidelines and projects.
  • Addressed dealer inquiries through effective management of the Dealer Support email, including urgent concerns.
  • Collaborated with Account Managers on title review requests.

CUSTOMER OPERATIONS SPECIALIST

Sunnova
Houston, TX
01.2018 - 02.2019
  • Performed credit check applications on potential customers.
  • Streamlined the training process through peer mentorship in Salesforce operations and Sunnova's procedures.
  • Oversaw over 700 cases per week in the Customer Service Email Queue prioritizing empathetic customer service.
  • Achieved Quality Assurance scores exceeding 90%.
  • Conducted thorough research to identify resolutions for customer service problems.
  • Maintained comprehensive records of customer interactions.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Focused on gathering data on solar system efficiency through various outreach initiatives.

Education

High School Diploma -

ALDINE SR. HIGH SCHOOL
Houston
06-2015

Skills

  • Proficient in computer literacy
  • Project management
  • Data analysis
  • System monitoring
  • Regulatory compliance
  • Technical documentation
  • Strong Relationship Building
  • Demonstrated proactive behavior and self-motivation
  • Strong Customer Service Expertise
  • Proficient in Prioritizing Diverse Responsibilities
  • Strategic Decision Making
  • Testing and validation

Certification

  • Completed AMA Management Certificate for New Managers, gaining essential leadership and management skills.

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

DEALER SYSTEMS ANALYST

Sunnova
09.2023 - Current

FULFILLMENT PROJECT COORDINATOR

Sunnova
10.2021 - 09.2023

DEALER UNDERWRITING SPECIALIST

Sunnova
03.2019 - 10.2021

CUSTOMER OPERATIONS SPECIALIST

Sunnova
01.2018 - 02.2019

High School Diploma -

ALDINE SR. HIGH SCHOOL

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Gems Carbajal