Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Hi, I’m
Genevieve Pinkowski
Saint Joseph,MI
Summary
Overview
5
years of professional experience
Work History
Midwest Family Broadcasting
Customer Support Specialist
07.2022 - 08.2023
Job overview
- Responded to customer calls and emails to answer questions about products and services
- Maintained and managed customer files and databases
- Resolved concerns with products or services to help with retention and drive sales
- Collected vital information to support company and associates through interviews and data analysis
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Lake Michigan College Counseling Center
Support Manager
09.2021 - 04.2022
Job overview
- Ensure confidentiality off all students and staff
- Communication with internal and external individuals
- Protecting residents as their trusted advocate
- Maintain a log of resident activities/programs, inventory and events/incidents
Shipt
Shipt Shopper
04.2020 - 09.2021
Job overview
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Worked productively with customers to meet order requirements and service expectations.
- Loaded and unloaded orders at customer's homes or locations.
- Provided product advice to customers to help select most suitable items for individual needs.
Four Winds Casino
Cage Service Representitive
10.2019 - 03.2020
Job overview
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Scheduled appointment to resolve more complex issues.
- Maintained and managed customer files and databases.
Hearing Impaired, Hearing Center
Support Person
03.2019 - 07.2019
Job overview
- Ensure confidentiality off all patients and staff
- Communication with internal and external departments
- Communicated with patients via phone, email, and text
- Maintain a clean office
- Maintained and organized accurate records
- Communicated any issues to higher level management
Eat N’ Park
Social Media Marketer
07.2018 - 03.2019
Job overview
- Created and promoted social media platforms to promote brands
- Created research surveys and presented the data
- Design and execute creative detailed oriented photos and graphic design
Education
Lake Michigan CollegeBenton Harbor, MI
Associate of Arts from Psychology
University Overview
Franciscan University of SteubenvilleSteubenville, OH
Bachelor of Science
05-2019
University Overview
Skills
- Advanced MS Office Suite
- Multi-line phone proficiency
- Filing and data archiving
- Office management
- 60 WPM typing speed
- Mail handling
- Administrative support
- P>Schedule coordination, planning and management
Timeline
Customer Support Specialist
Midwest Family Broadcasting
07.2022 - 08.2023
Support Manager
Lake Michigan College Counseling Center
09.2021 - 04.2022
Shipt Shopper
Shipt
04.2020 - 09.2021
Cage Service Representitive
Four Winds Casino
10.2019 - 03.2020
Support Person
Hearing Impaired, Hearing Center
03.2019 - 07.2019
Social Media Marketer
Eat N’ Park
07.2018 - 03.2019
Lake Michigan College
Associate of Arts from Psychology
Franciscan University of Steubenville
Bachelor of Science
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