Katherine Smith
Raytown,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Customer Support Specialist
Girl Scouts Of NE Kansas And NW Missouri
11.2011 - Current
- Provided support to 2600+volunteers with positive attitude and focus on customer satisfaction.
- Multitasked to handle diverse volunteer needs in high-volume in Salesforce, prioritizing tasks to keep up with challenging deadlines.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing volunteer needs and resolving concerns.
- Provided administrative support to department leads and staff with special tasks on daily basis and assisted in event organization.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Coordinated and oversaw bus transportation for 23+ day camps.
- Processed and recorded 400+ supplemental insurance and claims yearly.
- Developed and distributed event surveys to gather feedback and assess event success.
- Reviewed, documented and approved 250+ travel/activity request yearly.
Administrative Assistant
Hyatt Hotels Corp (since Closed Now Sheraton)
04.2001 - 11.2011
- Provided administrative support for Rooms Division answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Liaised between clients and vendors and maintained effective lines of communication.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Assisted development and implementation of new administrative procedures.
- Processed timecards and payroll data for team of employees.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
Education
Certificate - Tourism And Travel Operations
Southeastern Academy
Kissimmee, FL01.1980
High School Diploma -
Slater High School
Slater, MO05.1978
Skills
- Advanced MS Office Suite Knowledge
- Skilled in Salesforce, Qualtrics, Wufoo, Adobe Pro, LinkedIn and Square
- Executive, Administrative and Clerical Support
- Office Equipment Proficiency and multi-line telephone Operation
- Manage Multiple Task
- Report Creation and Preparation
- Date Base Administration
- Dependable employee with strong work ethic and highly motivated
- Able to work independently and as member of team
Accomplishments
- Resolved product issue through customer testing.
- Awarded Service of Excellence Award with Hyatt Recency Crown Center
- Greater Kansas City Hotel & Lodging Association Award.
Affiliations
Missouri State Notary
Timeline
Customer Support Specialist
Girl Scouts Of NE Kansas And NW Missouri
11.2011 - Current
Administrative Assistant
Hyatt Hotels Corp (since Closed Now Sheraton)
04.2001 - 11.2011
Certificate - Tourism And Travel Operations
Southeastern Academy
High School Diploma -
Slater High School
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