Gena Clark Karriem
Riverview,FL
Summary
I am respectful ethical and professional. I am committed to fostering a mentoring work environment through clear guidelines and understanding. Dedicated to enhancing organizational efficiency and improving staff performance through effective training and leadership development.
Overview
2027
2027
years of professional experience
Work History
Tax Technician III
Pinellas County Tax Collector
11.2025 - Current
- Run reports for Hunting & Fishing, MVI, Orion, IMS, Kiosk, CWL.
- Open reports and close reports for two days prior.
- Ensured DL quality through DMV audits, responded to rebuttals, and completed monthly, quarterly, and career conversations as well as stats reviews.
- Lead development with supervisor.
- Conducted counseling and performance improvement plans for clerks to enhance team effectiveness.
- Refill the DL machine with color ribbon, laminate and indicate counts on monthly spreadsheet.
- CWL month end inventory. Place One help desk ticket for issues.
- Train new team members.
- Lead on the Nesting team.
- Load printers with titles and birth certificate documents.
- Document contact entries in clerks' e-books.
- Filled in for supervisor and created monthly work schedules to ensure operational efficiency.
- Contact field support, and inventory control, team building activities
Tax Technician II
Pinellas County Tax Collector
03.2023 - 11.2025
- Train new employees on Driver licenses, registrations, inputting data in the state systems Orion, FRVIS, property taxes, titles, processing, data entry.
- Lead trainer for the hazmat CDL fingerprinting.
- Lead trainer in Concealed Weapons for issuance, renewals and fingerprinting.
- Conduct driving road tests.
- Inventory, order licenses plates, decals, disabled parking placards.
- Inventory the required products to effectively operate Pinellas County Tax collector.
Tax Technician I
Pinellas County Tax Collector
04.2021 - 03.2023
- Performed data entry and processed daily transactions for services offered by tax collector office.
- Reviewed wills, trusts, and documents related to death cases for deceased vehicles, mobile homes, boats.
- Delivered customer service to customers regarding inquiries on driver licensing, titles, fees, registrations, boats, trailers.
Juvenile Detention Sargent
Pinellas Juvenile Detention Center
Clearwater, FL
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. •Conducted routine head counts, completed intake/release paperwork, shift briefings, and reports, liaison-between courts and youths, and provided safety and security for all juveniles housed.
- Supervise Officers and youth in facility
- Evaluate staff performance
- Assign schedules and train officers
- Ensure compliance from Officers with policies training and guidelines
Education
Associate of Arts - Business Administration
Florida Memorial College
Miami, FLSkills
- Customer Service
- Organizational Skills
- Teamwork
- Problem Solving
- Time Management
- Communication
Leadership Experience
- Leadership Development Program
- Nesting Team Champion day for New Hires
- Customer service week team
- Submitted Inservice day theme for 2022 Believe to Achieve
- Leadership Development Reinvention Team
- Employee of the 2nd quarter 2026
Timeline
Tax Technician III
Pinellas County Tax Collector
11.2025 - Current
Tax Technician II
Pinellas County Tax Collector
03.2023 - 11.2025
Tax Technician I
Pinellas County Tax Collector
04.2021 - 03.2023
Juvenile Detention Sargent
Pinellas Juvenile Detention Center
Associate of Arts - Business Administration
Florida Memorial College