Gena W Doyle
Salem,US
Summary
Championed initiatives to elevate employee engagement and retention strategies. Cultivated a supportive work environment through effective communication and team collaboration. Developed strategic solutions to sustain competitive advantage in the market.
Overview
42
42
years of professional experience
Work History
School Receptionist
Encircle Organization
Roanoke, VA
02.2025 - 02.2026
- Oversaw front desk operations, facilitating effective communication among staff, students, and parents.
- Managed appointment scheduling for administrative staff and faculty meetings.
- Established filing systems to optimize document organization and retrieval processes.
- Facilitated student enrollment processes by guiding families on necessary documentation.
Regional Technician
Department of Commerce
Philadelphia, Pennsylvania
05.2019 - 11.2020
- Led multiple Department of Commerce Headquarters projects to identify Geographical information; determine accuracy, research, and develop reporting mechanisms to interpret data to multiple audiences.
- Contribute to community outreach groups providing information and establishing relationships to further the Decennial Operation goals.
- Experienced in Federal Government Fingerprinting process, wet and electronic fingerprinting processes. Trained others in these processes.
- Provide training to upper management and staff, including on-site assistance, as necessary. Provided technical and administrative guidance to managers of the Area Census Office (ACO) to assure timely, orderly, and efficient conduct of decennial pretests and Decennial. Monitor the ACO recruiting operations by working closely with Government Partnership Specialists, Community Outreach and Media Partnership Specialists, maintaining contact with appropriate referral services to identify recruitment efforts and resolve recruitment and publicity problems. Served as a technical problem-solver/troubleshooter involving daily telephone contact with the ACO and moderate travel.
- Provided coverage as Area Census Office Manager in Roanoke Virginia. Managing over 2,000 office and field staff for the Decennial operation.
- Provided coverage and education to Administrative staff in the Roanoke Area Census office. Provided technical assistance for all facets of Decennial operation. Responsible for tracking progress and disseminating information from the local to National progress.
- Provided technical assistance to Regional Decennial offices located throughout the Philadelphia region, which included Virginia Beach, Richmond, and Roanoke Virginia offices. Also, provided training in Charleston, Beckley WV. Knoxville TN and the Philadelphia PA office.
- US Census Bureau Philadelphia Region Full-time 40 + hours GG 12/02 Salary $79,278
Affiliation Manager- Education Service
Department of Veteran Affairs
Salem, Virginia
04.2018 - 05.2019
- Establish agreements and work with affiliated institutions and schools by setting up standardized template forms; and must discern applicable version/information when creating documents. This requires contacting appropriate program directors, service chiefs, and contacts at affiliate institutions to ensure completion and provides follow-up on status updates. I assist with preparation of paperwork for continued medical education activities and correspond with medical schools to ensure that medical staff obtains faculty appointments. This includes drafting files, memorandums, and or policies pertaining to updates, tracking, suspense notifications, oversight, and compliance.
- Oversight, compliance, processing, and management of Academic Affiliation agreements require incumbent to develop and establish standardized methods for monitoring and tracking inprocessing, out-processing, and progression of approximately 950 trainees from approximately 80 academic affiliates. This duty requires development and acquisition of templates for recording and monitoring compliance that ensure balance between needs of Education Service with that of affiliates, OAA, and ACGME, AOA, Nursing, and Associate Health, and the Medical Center. I provide oversight and compliance for trainees to establish remote computer access (i.e., Citrix) through Salem VAMC, in collaboration with the Medical Center ISO, medical schools, and program directors at affiliate sites and at the Salem VA Medical Center. I develop tracking and documentation methods to provide necessary oversight and compliance for this access to ensure completion and conformance to VA guidelines. I also develop and implement specific training protocols in collaboration with the Medical Center ISO, Medical Center Leadership, and Academic Affiliates as part of this process. I am responsible for ensuring effective instruction of trainees regarding establishment of these accounts. It is also my responsibility for coordinating and facilitating education/trainee orientations in coordination with services and program coordinators as part of in-processing procedures. In-processing is to include coordination of tuberculin (TB) testing, name badge procurement, completion of mandatory training requirements, and orientation to training assignments. I provide demonstration and instruction regarding computer access to TMS to ensure accurate compilation of education hours. Close monitoring is required due to the high importance of patient safety. I am fully aware of appropriate procedures to proceed with appropriate background clearances under HR and state guidelines applicable to education applicants. Documentation of such clearances is then included in the education file. Responsible for follow-up and tracking to prevent adverse findings relating to Joint Commission reviews, patient safety, and other internal/external audits. I perform work related to the acquisition and/or development of program information, personnel, and resource materials to support the policy development and/or technical activities of an organization; completes special research projects in support of the policy development and/or program activities; assembles and summarizes data, background information, and other materials from publications and other sources.
- Develops Education and training programs; coordinates and schedules training, maintains training records and files; responds to a variety of inquiries regarding training activities such as questions on eligibility requirements, availability of space in classes, and appropriate student qualifications for training; reviews training requests for completeness and eligibility; follows up with employees to ensure understanding of training requirements; informs employees on the status of training requests; and prepares course material and compact disks for students.
- Serves as a training coordinator for the service which includes initiating and maintaining all required documentation for in-service training and continuing education of staff. Incumbent also assists with documentation for competency folders.
- I have performed and supervised budget support work such as processing budgetary transactions for a wide variety of appropriated fund and reimbursable travel and transportation accounts. Orders supplies and materials and maintains inventory. Completes Purchase Orders and submits work requests and follows-up to completion.
- Plan organize training curriculum. Develop best practices, utilize technology to develop effective training methods. Develop comprehensive and interactive training modules.
- Salem Virginia VA Medical Center 40 hours per week GS 07/07 Salary $49,637.00
Payroll Liaison
Department of Veteran Affairs
Salem, Virginia
02.2017 - 04.2018
- Manage processing of all pay related issues for the Salem VA Medical center’s over 2,000 employees. Audit/reconcile timecard, leave, and overtime and budget suspense transactions. Provide guidance to timekeepers, human resources staff, all Chain of Command and Budget Analysts. Review and processing of reports in VISTA, FMS, DFAS, HRSMART and RSD for Human Resources and Payroll processing errors to determine if the error was caused by a computer program malfunction or was a clerical error; substantial knowledge of federal civilian pay and leave rules, regulations, procedures, programs and system requirements; inputting payroll data into an automated system, verifying the accuracy of that data and applying the appropriate corrective steps when errors are discovered. Provide technical assistance to human resources staff and affected employees. Interpret regulations and procedures for all facility department staff. Conduct annual time and attendance training for timekeepers, supervisors, and service directors. Over six years of working knowledge of Human Resources personnel actions. Fully trained in the different wage systems (GS/Wage/Title38, Hybrid) and the requirements of leave accrual and pay structure under each plan. Conduct new employee orientation presentations and assist with all financial documents. In-depth knowledge of OWCP program, DFEC laws; regulations. Provides technical assistance with extended leave program, Awards, Authorized absence, Grievances and Retirement programs. Skilled in effective communication and knowledge of tools and methods to extract data and information from many sources.
- 40 hours per week 6/8 Salary $48,482
- Supervisor Jon Leonard Phone (540) 982-2463
Human Resources Assistant
Department of Veteran Affairs
Charleston, SC
02.2015 - 02.2017
- Assisting employees, supervisors’, and agency representatives in all facets of employment processes. Prepared and facilitated New Employee Orientation (NEO) on a biweekly basis. Superior customer service skills with knowledge of administrative, operational, and organizational management. I am known as a motivated worker able to work under my own initiative. A deep understanding of organizational mission and service to Veteran’s every day. Coding of personnel actions; assisting HR specialists in all facets of employee processes. PIV process; Credentialing Provides technical advice for performance management. EEO, OWCP, DFEC training and technical advisor.
- 40 hours per week Current Grade 7/ step 4 Salary $43,526
- Supervisor: Kyle Berger (843) 577-5015
Payroll Liaison
Department of Veteran Affairs
Charleston, SC
07.2012 - 02.2015
- Manage earnings and leave processing for the Ralph H. Johnson VA Medical center’s over 2,500 employees. Audit/reconcile timecard, leave, and overtime and budget suspense transactions. Provide guidance to timekeepers, human resources staff, all Chain of Command and Budget Analysts. Review and processing of reports in VISTA, PAID, DFAS and RSD for Human Resources and Payroll processing errors to determine if the error was caused by a computer program malfunction or was a clerical error; substantial knowledge of federal civilian pay and leave rules, regulations, procedures, programs and system requirements; inputting payroll data into an automated system, verifying the accuracy of that data and applying the appropriate corrective steps when errors are discovered. Provide technical assistance to human resources staff and affected employees. Interpret regulations and procedures for all facility department staff. Conduct annual time and attendance training for timekeepers, supervisors, and service directors.
- Over six years of working knowledge of Human Resources personnel actions. Fully trained in the different wage systems (GS/Wage/Title38, Hybrid) and the requirements of leave accrual and pay structure under each plan. Conduct new employee orientation presentations and assist with all financial documents. In-depth knowledge of OWCP program, Extended leave program, Awards, Authorized absence, Grievances and Retirement programs. Skill in effective communication and knowledge of tools and methods to extract data and information from many sources.
- 40 hours per week Grade 7/ step 3 Salary $39,570
- Supervisor Michael Wooden Phone (843) 577-5011
Licensed Life & Health Insurance Agent
American Family Life Assurance Co. (AFLAC)
Roanoke, Virginia
04.2001 - 03.2009
- Licensed in the Commonwealth of Virginia to sell, service and consult with businesses and individuals concerning health and life products. Responsible for all aspects of business set-up IRS Section 125 cafeteria plans for their employee benefits. Ability to assess and meet employee insurance needs and the processing of their claims. Trained other agents and staff on the medical coding used in claims processing. Familiar with the ICD-09 coding system currently being used in the United States. Responsible for all presentations of the health and life products, sold by the company to employees and employers. I assisted clients in determining the right programs to fit their needs. Workers Compensation technical advisor; trainer.
- Full time 60+ hours Salary commission based
- Top Sales Associate 2nd Quarter 2001
- Certified Enrollment Specialist
- Flex Certified (IRS Section 125- Cafeteria Plan)
- Awarded Fireball Fast Start 1st Five weeks
- Fireball Award 1st Twenty-six Weeks
- Fireball Triple Crown 1st Thirty-nine Weeks
- Supervisor's Name: Judy Anderson, Phone: (540) 353.3278
Campaign Manager
Breiner for Senate
Roanoke, Virginia
03.2007 - 03.2008
- Organized campaign, implemented strategies, communication; policies and positions. Hired and managed staff, consultants. Responsible for fundraising activities, scheduling, finances; financial reporting. I handled all public relations, media advisories and press releases. Conducted press briefings and wrote news releases.
- Developed candidate website, wrote, and updated website content. Advised Candidate in all phases of the campaign activities. Responsible for all finance disclosure requirements for the state of Virginia.
- Full-time 60+ hours a week Salary $68,000
- Candidate: Michael J. Breiner MD, Phone: (540) 989.6361
Bookkeeper
Information Products Inc.
Salem, Virginia
12.2001 - 09.2004
- Managed all payroll, accounts billable and payable for an employer with 120 employees. Prepared and submitted company quarterly tax payments.
- Organized and prepared all year- end company data, as well as all W-2 information for employee taxes. Met with employees to explain tax and employment forms. Provided new employees with information on company benefits, rules, policies etc. Responsible for all workers compensation claims; training office staff on Federal and state laws, regulations regarding employment.
- Part-time 20+ hours per week Salary $25.00 per hour
- Supervisor's Name: Doris Barba, Phone: (540) 389.6230
Owner/Operator
Gena's Snack Bar
Roanoke, Virginia, US
03.2000 - 02.2001
- Owned and operated a restaurant with a large seating capacity. Responsible for all phases of restaurant operation including hiring, training, finance, purchasing and inventory control; as well as daily operation. Responsible for the filing of tax forms health and safety compliance required by the state of Virginia.
- Full-time 60+ hours per week Salary Varied as Owner
Operations Manager
TAP Head Start
Roanoke, Virginia
07.1998 - 09.2000
- Responsible for the operation of (21) twenty-one Head Start centers located in Roanoke and the surrounding counties. Supervised (50+) full and part time employees work schedules, daily assignments, training, and completion of tasks. Responsible for inventory, the purchasing of tools and supplies, vehicle (vans and school buses) maintenance and safety records. Developed request for proposals (RFP's) selected contractors (bid process) and administered vendor contracts. Managed (3) major construction projects under budget and on time. Conducted staff training sessions and evaluations. A member of the executive grant writing team. As a member of the executive committee I was responsible for guidance in grievance procedures, disciplinary policy, and process. Developed and implemented a mentoring program for new supervisors. Recognized by the State of Virginia as Outstanding employee of a large size non-profit in 2000 for this program. Develop and manage mentoring program for effective employer/ employee relationships, Chaired management team to increase productivity, motivate employee engagement increase morale and employee satisfaction.
- Full-time/ on-call 60+ hours per week Salary $32,500- $35,000
- Supervisor's Name: Cleo Sims, Phone: (540) 345.6781
Material Control Lead Operator
ITT Night Vision
Roanoke, Virginia
03.1984 - 07.1999
- Responsible for shipping, monthly audits, Material control and inventory.
- Certified Train the Trainer Commercial systems operator.
- Quality control team leader/expediter
- 40+ hours per week Salary $22.00 per hour
- Supervisor's Name: Raymond Jennings, Phone: (540) 563.0371
Education
Marketing/Communication
Mary Baldwin College
Staunton, VirginiaCorporate and Career Development, Medical Terminology for Coding Specialist
Greenville Technical College
Greenville, South Carolina10-2013
Bachelor of Science Degree - Organizational Leadership
Mountain State University
Beckley, West Virginia05-2011
Skills
Facilitated a supportive team environment by promoting understanding and patience among coworkers Assisted in improving communication and teamwork to enhance group dynamics Aided in resolving conflicts to foster a harmonious workplace
Implemented and maintained comprehensive organizational frameworks to optimize project management efficiency
Streamlined and oversaw appointment scheduling to optimize client service efficiency
Implemented streamlined file management practices to enhance data retrieval and storage efficiency
Orchestrated meeting preparation to ensure seamless execution
Affiliations
- Salem Committee- Past Chair
- Va. State Central Committee- Former Member
- Business Networking International- Member
- American Businesswomen’s Association-Member
- Parent, Student, Teacher Association- Past Publicity Chair
- Fort Lewis Elementary School- Past Historian
- Glenvar High School- Past Assistant Varsity Cheerleading Coach
- Intl. Union of Electrical Worker's- Past Director of Education; member of union negotiating team. Responsible for research and analysis of contract, Federal labor laws and employment legal authorities
JOB RELATED TRAINING
- Effective Communication (8 hrs.) VA Learning University 2011
- Communication and Leadership (3CE) LMS 2010
- Influencing Skills (12CPE) 2010 Management Concepts
- Briefing and Presentation Skills (16 CPE) 2010 Management Concepts
- Virginia Leadership Training Program
- Virginia Insurance Continuing Education Program
- Life & Health (17 CE) Laws & Regulations (4 CE)
- Claims Adjustment Workshop (6 CE)
- Principles of Kirkpatrick Model Workshop (12CE)
- Dealing Effectively with Unacceptable Employee Behavior (6 CE)
- Managing Multiple Projects, Objectives & Deadlines (26 CE)
- Sales and Customer Service workshop
- Microsoft applications, Quick Books Pro Premier financial software for business.
- Trained in Personal and Corporate Tax Preparation
- Employee Benefits Conference Certificate Program
- Labor Law, Hiring, Compensation, ADA, FMLA, Workers' Compensation Laws
- George Meany Center for Labor Studies Silver Springs Maryland Professional Studies, Labor law, Human Resources, Dispute Settlement, Grievance Handling, Collective Bargaining, Performance Reviews, Healthy Safety Discipline/Discharge 1999
- Southern Women's University of Labor Education Association Leadership program Little Rock Arkansas
- Computer partners Certificate program Roanoke, VA.
- Intro to MS DOS/Word
- ITT Train the Trainer Certificate Program Workshop for Lead operators and supervisors
- Glendale Community College Glendale Arizona
- Psychology
- Public Affairs
Timeline
School Receptionist
Encircle Organization
02.2025 - 02.2026
Regional Technician
Department of Commerce
05.2019 - 11.2020
Affiliation Manager- Education Service
Department of Veteran Affairs
04.2018 - 05.2019
Payroll Liaison
Department of Veteran Affairs
02.2017 - 04.2018
Human Resources Assistant
Department of Veteran Affairs
02.2015 - 02.2017
Payroll Liaison
Department of Veteran Affairs
07.2012 - 02.2015
Campaign Manager
Breiner for Senate
03.2007 - 03.2008
Bookkeeper
Information Products Inc.
12.2001 - 09.2004
Licensed Life & Health Insurance Agent
American Family Life Assurance Co. (AFLAC)
04.2001 - 03.2009
Owner/Operator
Gena's Snack Bar
03.2000 - 02.2001
Operations Manager
TAP Head Start
07.1998 - 09.2000
Material Control Lead Operator
ITT Night Vision
03.1984 - 07.1999
Marketing/Communication
Mary Baldwin College
Corporate and Career Development, Medical Terminology for Coding Specialist
Greenville Technical College
Bachelor of Science Degree - Organizational Leadership
Mountain State University