GENA HEUSSER
Kingman,AZ
Summary
Dynamic retail professional with a robust background in managerial roles, sales strategies, and marketing initiatives. Proven expertise in receiving and ordering processes, ensuring efficient inventory management and optimal store operations. Demonstrated excellence in customer service, fostering positive relationships to enhance customer satisfaction and loyalty. Holds a Bachelor's degree in Business Marketing, equipping with a strong foundation in market analysis and promotional tactics. Committed to driving sales growth and delivering exceptional shopping experiences through effective team leadership and innovative approaches.
Overview
18
18
years of professional experience
Work History
Entrepreneur
The Flower Barn
01.2016 - Current
- Design, arrangement, assembly, interior decoration & arrangements, Shipping/Receiving, Budgeting, Customer service, Time management
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
- Enhanced online presence with well-designed websites, engaging social media content, and targeted digital advertising campaigns.
- Developed strategic partnerships with key industry players to enhance brand visibility and credibility.
Sales Associate
Kate Spade
Cabazon, CA
03.2023 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Service Manager/Shipping & Receiving
David's Bridal
Victorville, CA
12.2012 - 04.2015
- Clerical/Receptionist duties, Setting appointments, Answering phones, Filing, Shipment/Receiver, Customer service
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
Assistant Manager
Walgreens
Hesperia, CA
03.2006 - 06.2011
- Store operations
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
Bachelor Of Business Marketing (B.B.S) - Marketing
Western Governors University
Salt Lake City, UT01.2014
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies -
Victor Valley College
01.2007
Skills
- Goal Setting
- Entrepreneurial personality
- Strategic Thinking
- Time management
- Customer Relations
- Team Development
- Team Bonding
- Brand building
- Customer Service
- Teamwork and Collaboration
- Decision-Making
- Team Leadership
- Relationship Building
- Business marketing
- Business Leadership
- Quality Assurance
- Delegation
Timeline
Sales Associate
Kate Spade
03.2023 - 08.2024
Entrepreneur
The Flower Barn
01.2016 - Current
Service Manager/Shipping & Receiving
David's Bridal
12.2012 - 04.2015
Assistant Manager
Walgreens
03.2006 - 06.2011
Bachelor Of Business Marketing (B.B.S) - Marketing
Western Governors University
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies -
Victor Valley College