Gena Tully
West Chester,PA
Summary
Enthusiastic, reliable and professional. Takes pride in providing excellent customer service and creating memorable dinning experiences for restaurant/bar guests. Skilled in anticipating guests needs and creating a fun and entertaining environment. Maintains focus and positive attitude in stressful and fast paced high volume environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
Henri's (Braca's Cafe)
04.2021 - Current
- Set up and breakdown outdoor bar areas with liquor, juices, garnishes, glassware and bar equipment.
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, taking inventory and restocking bar.
- Helped maintain and restock liquor room.
- Served high customer volumes during special events, nights, and weekends.
- Have maintained tables in bar area, bar guests, service bar as well as to go drink area during outdoor shifts.
- Mixed unique and interesting cocktails for customers, including specialty drink additions to our weekly Additions Menu as well as Seasonal Cocktails.
- Prepared garnishes (slicing, pitting and juicing fruits).
- Maintained a clean and well stocked bar throughout each shift.
- Cultivated strong relationships with repeat customers to maintain loyalty.
Server
Henri's (Braca's Cafe)
04.2021 - Current
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies...silverware rolls, ice, glassware, condiments, juices etc.
- Worked special events such as wince and tequila tastings as well as private parties (engagement, funerals, showers).
- Fats and efficient service while maintaining an inviting environment for customers during high volume periods.
- Set up and breakdown dining area for each shift
- Training of incoming servers.
Bartender
Red Pin Pub
09.2023 - 05.2024
- Held a Fall Seasonal Position during their busy season.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean, organized and stocked bar area.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails not on original menu.
- Maintained a friendly and fun atmosphere for regular guests.
Creative Director
Danielle Foster Creations
08.2013 - Current
- Customer Service. Main point of contact for potential clients as well as returning clients for photography services.
- Follow up on inquiries and answer any questions regarding services.
- Manage emails, phone calls, schedule appointments with multiple photographers and clients.
- Manage calendars with clients Due Dates and scheduling of Newborn Sessions withing a limited time frame.
- Prepare and email Portrait Contracts.
- Consult with clients to engage them in the design and vision of their session.
- Set up for each session using info from consult to bring their vision to life.
- Assist photographers with each session.
- Cull and edit each session to prepare images for clients galleries.
- Prepare order for final image edits.
- Convert color images to black and white adjusting image brightness as needed.
- LightRoom and PhotoShop knowledgeable.
- `Process images onto USB and order prints.
- Ship prints and USB's to clients in bulk to complete orders.
- Maintain photography Studio and Prop inventory,
Education
Early Childhood Education
Delaware County Community College
Media, PAHigh School Diploma -
Ridley High School
Folsom, PASkills
- Wine Service
- Drink addition suggestions/recipes
- Check payment processing
- High volume service
- Suggestive selling
- Menu memorization (Weekly additions/Seasonal drink additions)
- Quality control
- Order accuracy
- Server training
- Warm and friendly service
Certification
- Pennsylvania RAMP Certified
- New Jersey TIPS Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bartender
Red Pin Pub
09.2023 - 05.2024
Bartender
Henri's (Braca's Cafe)
04.2021 - Current
Server
Henri's (Braca's Cafe)
04.2021 - Current
Creative Director
Danielle Foster Creations
08.2013 - Current
Early Childhood Education
Delaware County Community College
High School Diploma -
Ridley High School
- Pennsylvania RAMP Certified
- New Jersey TIPS Certified
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