Hannah Melland
Seattle,WA
Summary
An enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and a positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender
Fairmont Olympic Hotel
2015.11 - Current
- Demonstrated leadership skills in managing projects from concept to completion.
- Passionate about learning and committed to continual improvement.
- Provided professional services and support in a dynamic work environment.
- Worked well in a team setting, providing support and guidance.
- Served food and beverages promptly with focused attention to customer needs.
Server
The Golf Club At Newcastle
2020.06 - 2021.07
- Worked well in a fast paced environment.
- Served drinks and food in a timely manner.
- Served alcoholic beverages in a timely and professional manner.
Bartender
Momosan Ramen & Sake
2019.09 - 2020.03
- Kept bar presentable and well stocked to meet customer needs.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Host/Server
Sorrento Hotel
2014.10 - 2015.11
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties.
- Prepped and delivered room service orders.
- Organized tables for Holiday events, gatherings, or busy nights.
Education
Sammamish Senior High School
Bellevue, WA06.2013
Skills
- Stocking and Replenishing
- DIning Customer Service
- Wine Service
- Suggestive Selling
- Food and Beverage Pairings
- Guest Relations Management
- Cash Handling
- HIgh-Volume DIning
- Menu Memorization
- Spirit Knowledge
- Wine knowledge
- Bar and Serving Experience
Certification
- MAST class 12 Permit
- Food and Handler's Permit
Hobbies
In my free time I enjoy passing the time either doodling on my tablet or painting with acrylic on canvas, and playing games with my friends online.
Timeline
Server
The Golf Club At Newcastle
2020.06 - 2021.07
Bartender
Momosan Ramen & Sake
2019.09 - 2020.03
Bartender
Fairmont Olympic Hotel
2015.11 - Current
Host/Server
Sorrento Hotel
2014.10 - 2015.11
Sammamish Senior High School
- MAST class 12 Permit
- Food and Handler's Permit
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