MELISSA BAKER
FRITCH,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
legal tech
attorney general of texas
02.2020 - Current
- Displayed superior confidentiality in mail, telephone and in-person communications.
- Answered phones, greeted clients, scheduled appointments and made travel arrangements.
- Prepared and filed court pleadings, motions, complaints and other legal documents for 29 counties.
- Maintained an up-to-date calendar of deadlines for filing documents with the court system.
- Gathered and organized pre-trial discovery, records and evidence and witness interviews.
firearms supervisor
gander mountain/gander outdoors
01.2018 - 01.2020
- Developed and implemented firearms safety protocols for staff and customers.
- Created and maintained a detailed inventory tracking system for all firearms onsite.
- Assisted customers with selecting appropriate firearms for their needs.
- Ensured compliance with state regulations regarding gun ownership and sales.
- Maintained records of customer purchases, repairs, returns, and other transactions related to firearms.
- Connected with customers using strong conversational skills to uncover unique needs.
- Increased sales by cross-selling firearms and accessories purchases.
- Maintained organized and completed payment and purchase records for in-store and special events sales.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained, managed and motivated employees to promote professional skill development.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Managed 12 employees.
executive vehicle program
general motors
01.2006 - 01.2018
- Maintained fleet of 400 vehicles for the executive level at GM Financial
- Helped with ordering vehicles and scheduling routine maintenance.
- Monitored project progress against established timelines, budgets and quality standards.
- Coordinated resources to complete tasks within budget constraints and deadlines.
- Maintained accurate records of project scope, goals, deliverables, timeline milestones, budget estimates and actual costs.
- Communicated effectively with all levels of personnel both inside and outside the organization.
- Created detailed reports on program status for executive management review.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Education
Some College (No Degree) - Business
Tarrant County College
Fort Worth, TXSome College (No Degree) - Cyber Security
Amarillo College
Amarillo, TXSkills
- Confidential Document Control
- Confidential Information
- Court Filings
- Citing Legal Documents
- Legal Documentation And Reporting
- Client Interviewing
- Legal File Maintenance
- Client Service And Support
- Case File Management
- Exceptional Telephone Etiquette
- Quality Control
- File Management
- Scheduling/Planning
Activities
I’m currently the chapter president for Jeep Girl Mafia, TX Panhandle chapter. I believe that my hobbies and activities line up with the direction of Merus Adventure Park.
Timeline
legal tech
attorney general of texas
02.2020 - Current
firearms supervisor
gander mountain/gander outdoors
01.2018 - 01.2020
executive vehicle program
general motors
01.2006 - 01.2018
Some College (No Degree) - Business
Tarrant County College
Some College (No Degree) - Cyber Security
Amarillo College
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