Savanna Howell
Administrative Assistant/Executive
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Legal Assistant
Bruton Law Firm LLC
02.2024 - Current
- Excelled in data entry, spreadsheet management, and legal document formatting using Google Drive and Microsoft applications.
- Proactively collaborated with clients to gather essential documents for mediation and hearings, ensuring seamless legal proceedings.
- Efficiently scheduled meetings and client conferences, demonstrating strong organizational skills and attention to detail.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Organized documents to manage paper and electronic filing systems of clients.
Agency Manager/Assistant
Lance Jenkins Insurance Group
09.2022 - 03.2023
- Spearheaded marketing initiatives, budgeting, and calendaring activities, fostering a high-performance team environment.
- Facilitated the recruitment and onboarding process for new agents, leveraging Salesforce and Microsoft applications to streamline operations.
- Quickly adapted to evolving industry trends, implementing innovative strategies that enhanced client retention and satisfaction.
- Increased agency revenue by implementing effective sales strategies and coaching team members on best practices.
- Built a culture of accountability within the organization by establishing clear expectations for individual performance.
- Facilitated open communication channels within the agency environment that promoted collaboration towards shared goals among staff members.
Insurance Agent
Allocate Insurance Group
01.2022 - 09.2022
- Successfully navigated high-volume sales environments, promoting insurance products and services while delivering personalized customer service.
- Demonstrated adaptability by swiftly learning company policies and procedures, resulting in efficient client interactions and increased sales.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Created detailed reports for management to track performance and sales.
Call Center Representative
Telexes Inc
08.2020 - 04.2021
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
CNC Machinist/Quality Assistant
Intelligent Tool Corp/ECS Enterprise
02.2015 - 03.2020
- Applied technical expertise in CNC machining and quality assurance processes, ensuring projects consistently exceeded client expectations.
- Adapted quickly to new projects and technologies, contributing to team success and operational efficiency.
- Maintained detailed documentation of completed tasks, ensuring accurate record-keeping for future reference or process improvements.
- Performed preventative maintenance on CNC machines, prolonging their operational lifespan and reducing repair costs.
Education
P&C License - Insurance
Kaplan University
Davenport, IA 05.2001 -
High School Diploma -
Homeschooled
Kannapolis, NC 05.2001 -
Skills
Legal writing
Legal Research
Office Administration
File Management
Court filings
Document Preparation
Typing Speed
Calendar Management
Microsoft Office
Document drafting
Document filing
Legal Document Preparation
Office Management
Writing and editing
Proofreading
Problem-Solving
Time Management
Data Entry
Multitasking Abilities
Decision-Making
Critical Thinking
Effective Communication
Administrative Support
Computer Skills
Document Control
Computer Proficiency
Customer Service
Appointment Scheduling
Customer and client relations
Documentation And Reporting
Excel spreadsheets
Scheduling
Invoice Processing
Strong Problem Solver
Client Relations
Proposal Writing
Writing reports
Supervising staff
Confidential Document Control
Database entry
Travel Arrangements
Presentation Preparation
Timeline
Legal Assistant
Bruton Law Firm LLC
02.2024 - Current
Agency Manager/Assistant
Lance Jenkins Insurance Group
09.2022 - 03.2023
Insurance Agent
Allocate Insurance Group
01.2022 - 09.2022
Call Center Representative
Telexes Inc
08.2020 - 04.2021
CNC Machinist/Quality Assistant
Intelligent Tool Corp/ECS Enterprise
02.2015 - 03.2020
P&C License - Insurance
Kaplan University
05.2001 -
High School Diploma -
Homeschooled
05.2001 -