Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Genal Lopez

Dallas,TX

Summary

Efficient Senior Certified Pharmacy Technician with extensive knowledge of insurance protocols, medical terminology and HIPAA guidelines. Collaborates well with pharmacists to support pharmacy functions. Interacts with customers in professional and diplomatic fashion with focus on accuracy and satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Senior Certified Pharmacy Technician

Walgreens
12.2022 - Current
  • Enhanced pharmacy efficiency by streamlining medication dispensing processes and implementing inventory management systems.
  • Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols.
  • Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Collaborated with pharmacists to review and verify prescriptions, ensuring accurate dosages, drug interactions, and possible allergies were considered before dispensing medications.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Shift Lead

Walgreens
12.2020 - 12.2022
  • Improved team efficiency by implementing new scheduling and task management strategies.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Education

High School Diploma -

Texas Virtual Academy At Hallsville
Lewisville, TX
07.2022

Skills

  • Drug Storage Procedures
  • Problem-Solving Skills
  • Insurance Billing
  • Team Leadership
  • Drug Utilization Review
  • Manual and Automated Medication Dispensing
  • Knowledge of Brand and Generic Drugs
  • Medication Dispensing
  • Time Management
  • Quality Assurance
  • Customer Service
  • Pharmaceutical Calculations

Certification

  • CPhT - Certified Pharmacy Technician

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Senior Certified Pharmacy Technician

Walgreens
12.2022 - Current

Shift Lead

Walgreens
12.2020 - 12.2022

High School Diploma -

Texas Virtual Academy At Hallsville

Similar Profiles

CREATE PROFILE
Genal Lopez