GENAVIEVE CAPONE
Plaquemine,LA
Summary
I am looking to obtain a position where my skills can be fully applied. I am seeking to join a company, which would give me an opportunity to display my capabilities, enable me to contribute positively and add value to the organization.
Overview
22
22
years of professional experience
Work History
Senior Commercial Underwriter
CIG
Monterey, CA
10.2007 - 03.2020
- Determined risk acceptability, pricing, coverage, terms and conditions within defined limits of authority and underwriting guidelines.
- Prepared routine statistical reports for Company management and insurance partners.
- Prepared quotations and renewals, and track them throughout the underwriting process.
- Maintained document templates and create generic customer fulfillment materials from the templates.
- Communicated with applicants, agents and internal sales staff and answering routine questions to move cases toward completion.
- Coordinated with other departments to ensure the successful implementation of underwriting decisions.
Senior Claims Adjuster
CIG
Monterey, CA
10.1997 - 10.2007
- Collected information from claimants, witnesses and professionals such as police officers or physicians to determine the proper disposal for each case.
- Assessed the damage to customers' properties and created damage estimates.
- Used abilities to achieve a fair and prompt resolution to each case, consistently maintaining a low loss ratio.
- Reviewed claims previously investigated by insurance adjusters to add a new level of review and make the final determination about payment authorizations.
- Effectively resolved complex claims with severe exposure levels by using exceptional file handling abilities.
- Negotiated settlements for each claim and assisted with litigation when settlements could not be reached.
- Carefully reviewed official documentation such as police reports and medical treatment records to determine the true extent of liability.
- Investigated claims using technical knowledge of the insurance company's requirements and the industry's standards.
Education
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Gulf Coast Community College
Panama City, FL01-1973
Business Administration
Clatsop Community College
Astoria, OR01-1972
Skills
Proficient use of PC and Microsoft Applications
Proficient user of MS Excel
Excellent verbal and written communication skills
Excellent organizational skills
Outstanding customer service
Strong work ethic
Timeline
Senior Commercial Underwriter
CIG
10.2007 - 03.2020
Senior Claims Adjuster
CIG
10.1997 - 10.2007
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Gulf Coast Community College
Business Administration
Clatsop Community College