Summary
Overview
Work History
Education
Skills
Timeline
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Genavive Cicirello

Blackwood,NJ

Summary

Enthusiastic and skilled Bartender with over 4 years of experience supporting large scale bar operations and well-attended events. Expert POS system operator, inventory manager and mixologist. Committed to upholding highest standards of customer service and safe food handling practices. Exceptional ability to ensure enjoyable experiences for patrons. Displays strong multitasking abilities and a friendly demeanor that fosters positive relationships with customers.

Overview

5
5
years of professional experience

Work History

Head Bartender

Trio Tavern
02.2022 - Current
  • Performed opening and closing duties, controlled cash drawers and shift reports using POS systems. Maintained a safe, clean, and well-stocked bar throughout each working shift.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Designed various drink and cocktail menus for seasonal offerings and menu changes, sustaining customer interest.
  • Resolved customer issues and concerns promptly, turning dissatisfied guests into repeat customers.
  • Managed inventory levels, conducted regular stock checks, and placed orders to maintain bar supplies.

Bartender

Cheerleaders
08.2019 - 09.2021
  • Gained experience crafting cocktails in a high volume, fast paced bar setting. Performing skills during rushes, special events and parties.
  • Maintained high levels of bar safety by adhering to state laws and closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Used communication and problem solving skills to resolve customer complaints and promote long-term loyalty.

Lead Cocktail Waitress

Club Risque
08.2018 - 10.2019
  • Greeted guests and displayed enthusiasm while promoting excellent service, increasing solid rapport with patrons to cultivate guest loyalty.
  • Took drink and food orders accurately and promptly, using the POS system efficiently.
  • Demonstrated ability to upsell various premium beverages and specials, making recommendations based on customer preferences, contributing to an increase in beverage sales.
  • Maintained a clean and organized work station, restocking supplies as needed during busy shifts.
  • Assisted with bartending duties during high-volume shifts.

Education

Currently Pursuing Business Degree - Business

Community College of Philadelphia
Philadelphia, PA

Certification - Health And Physical Fitness

National Federation of Personal Trainers
2022

Certification - Mixology

AAA International Bartending School
Cherry Hill, NJ
2017

Skills

  • Cocktail preparation and knowledge of various alcoholic beverages
  • Ability to perform in high-volume environments
  • Customer service and relationship building skills
  • Upselling techniques to maximize sales
  • Cash handling and knowledge of POS system operations
  • Teamwork and Professionalism

Timeline

Head Bartender

Trio Tavern
02.2022 - Current

Bartender

Cheerleaders
08.2019 - 09.2021

Lead Cocktail Waitress

Club Risque
08.2018 - 10.2019

Currently Pursuing Business Degree - Business

Community College of Philadelphia

Certification - Health And Physical Fitness

National Federation of Personal Trainers

Certification - Mixology

AAA International Bartending School

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Genavive Cicirello