Gencis Pacheco
Boston,MA
Summary
Dynamic and results-oriented professional with extensive experience in customer service and cash handling. Excelled in menu memorization and upselling techniques, significantly enhancing dining experiences and sales. Proven ability to maintain composure under pressure, ensuring high levels of customer satisfaction and loyalty.
Overview
14
14
years of professional experience
Work History
Waitress
Catalyst Restaurant
11.2021 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Waitress
Cafe Luna
08.2020 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Waitress
Felipe's Taqueria
04.2021 - 10.2021
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted new customers, discussed specials and took drink orders.
Waitress
Sweet Cheeks Q
08.2016 - 09.2020
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Checked identification to enforce age regulations for alcoholic beverages.
Cashier
Beantown Taqueria
05.2018 - 05.2021
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Assisted customers by answering questions and fulfilling requests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Cashier
Bunker Hill Cleaners
03.2015 - 05.2017
- Organized and reported on financial information to document payment histories and assist with sound financial accounting.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Cashier
La Centroamericana Bodega
04.2011 - 10.2013
- Reviewed and resolved differences between accounting information and cash drawer.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Education
East Boston High School
Boston, MA05.2013
Skills
- Menu Memorization
- Food running
- Cash Handling
- Menu presentation
- Bill Computation
- Guest Seating Arrangements
- Food station setup
- Front-of-house display creation
- Performance improvement
- Upselling techniques
- Point of Sale Knowledge
- Food and beverage pairings
Timeline
Waitress
Catalyst Restaurant
11.2021 - Current
Waitress
Felipe's Taqueria
04.2021 - 10.2021
Waitress
Cafe Luna
08.2020 - Current
Cashier
Beantown Taqueria
05.2018 - 05.2021
Waitress
Sweet Cheeks Q
08.2016 - 09.2020
Cashier
Bunker Hill Cleaners
03.2015 - 05.2017
Cashier
La Centroamericana Bodega
04.2011 - 10.2013
East Boston High School