Gendell DeLozier
LaPorte
PORTLAND,OR
26
years of professional experience
Work History
Personal Lines Account Manager
21 Years 4 Months- Managed client accounts, ensuring comprehensive coverage tailored to individual needs.
- Developed and maintained strong relationships with clients, enhancing customer satisfaction and retention.
- Analyzed policy options, providing recommendations for optimal coverage and cost efficiency.
- Coordinated with underwriters to facilitate timely policy issuance and renewals.
- Oversaw claims processing, guiding clients through procedures for swift resolutions.
- Managed a diverse book of business with attention to detail and accuracy, ensuring proper documentation was maintained for each account.
- Assisted clients with policy changes, ensuring accurate adjustments were made to meet their specific needs.
- Improved client retention by providing exceptional customer service and addressing policy inquiries in a timely manner.
- Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.
- Exceeded performance metrics consistently by efficiently managing workload and prioritizing tasks based on urgency and complexity levels.
Personal Lines Account Manager
4 Years 8 Months- Trained junior staff on best practices in account management and customer service excellence.
- Implemented process improvements that streamlined operations and increased team productivity.
- Led initiatives to enhance compliance with regulatory standards in personal lines insurance policies.
- Led training sessions for new hires, contributing to the development of skilled personal lines account managers within the company.
- Successfully managed complex client cases involving multiple policy changes, coordinating with various internal departments and external partners to ensure efficient resolution.
- Increased overall productivity by streamlining administrative tasks such as processing endorsements, cancellations, and billing inquiries.
Education
Associate of Applied Science - Business Administration And Management
Timeline
Personal Lines Account Manager
LaPorte
03.2005 - 07.2026Read More
Personal Lines Account Manager
EPB&B
02.2000 - 10.2004Read More
University of Phoenix
Associate of Applied Science from Business Administration And Management
Read More