Gendry Morales
Lubbock,TX
Summary
Detail-oriented professional with strong customer service skills. Proven ability to enhance customer experiences through effective communication and organization.
Professional with extensive experience in retail industry, specializing in personalized shopping services. Excel at identifying client needs, building strong relationships, and delivering customized solutions. Proven track record of collaborating effectively within teams and adapting to dynamic environments. Skilled in client communication, product knowledge, and inventory management, consistently achieving high customer satisfaction and sales targets.
Overview
3
3
years of professional experience
Work History
Personal Shopper
HEB Grocery Store
Midland, TX
10.2025 - Current
- Assisted customers in selecting products based on preferences and dietary needs.
- Handled transactions efficiently, ensuring accurate pricing and payment processing.
- Developed knowledge of store inventory to provide personalized recommendations.
- Collaborated with team members to maintain organized product displays and stock levels.
- Resolved customer inquiries and concerns with professionalism and efficiency.
Server
Texas Roadhouse
Midland, TX
04.2025 - 09.2025
- Delivered exceptional customer service to enhance dining experiences.
- Managed food and beverage orders efficiently to ensure timely delivery.
- Collaborated with kitchen staff to maintain smooth operations during peak hours.
- Assisted in training new servers on restaurant procedures and service standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Inbound Shipping and Receiving
Tenaris
Midland, TX
02.2024 - 01.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Garden Sales Associate
Lowes
Midland, TX
06.2023 - 02.2024
- Assisted customers in selecting plants and gardening supplies, enhancing overall shopping experience.
- Educated clients on plant care and maintenance techniques, fostering customer loyalty.
- Managed inventory levels of garden products, ensuring availability and organization on sales floor.
- Executed visual merchandising strategies to showcase seasonal products effectively.
- Conducted product demonstrations and workshops, increasing engagement and sales of featured items.
Education
Associate of Science - Biology
Midland College
Midland, Texas, TX05-2025
High School Diploma -
Legacy High School
Midland, TX05-2022
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Verifying order accuracy
- Documentation and reporting
- Delivery management
- Order coordination
- Delivery procedures
- Problem-solving
- Multitasking Abilities
- Organizational skills
- Analytical thinking
- Task prioritization
- Teamwork
- Problem-solving abilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Personal Shopper
HEB Grocery Store
10.2025 - Current
Server
Texas Roadhouse
04.2025 - 09.2025
Inbound Shipping and Receiving
Tenaris
02.2024 - 01.2025
Garden Sales Associate
Lowes
06.2023 - 02.2024
Associate of Science - Biology
Midland College
High School Diploma -
Legacy High School