Gene Chacaltana

• Oversaw team of security officers Leading & managing, provided training & guidance including managing scheduling and performance evaluations.
• Kept team compliant with security protocols and appearance standards.
• Conducted risk assessments & provide recommendations to mitigate security threats
• Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
• Coordinated with law enforcement agencies stakeholders during critical incidents
• Established & maintained strong client relationships through regular communication.
• Oversee the installation & maintenance of security security systems including CCTV & access control.

Client Relations;

• Successfully Managed high-profile clients, ensuring their security needs were met with precision & responsiveness
• Conducted regular meetings to assess clent satisfaction & gather feedback for continuous improvement
• collaborated with clients to customize security plans, aligning services with their unique requirements & expectations.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.