Gene Ettison
Asheville,NC
Summary
Caring Community Health Worker looking to bring several years of experience in the field to a challenging new role. Focused on assisting team members with close support and vital education. Hardworking and reliable Community Health Worker with strong ability in community and resource. Offering a lived experience and communication skills. Highly organized, proactive and punctual with team-oriented mentality. Skilled at delivering training classes and informational materials to community members in order to promote physical and mental health improvements and reduce problems with chronic illness. Proficient in related programs and helping people locate, enroll and take advantage of resources. Compassionate and positive with good interpersonal and conflict management abilities.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
GO PLACES Director
Land of Sky Regional Center
Asheville, NC
03.2023 - Current
- Implemented policies, procedures and programs to carry out educational standards and goals.
- Recruited, trained and evaluated staff and recommended personnel actions for programs and services.
- Reviewed and evaluated programs for compliance with state, local and federal regulations.
- Determined allocations of funds for staff, equipment and authorized purchases.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Community Health Worker
United Way Of Rutherford County
Forest City, NC
02.2022 - 09.2025
- Applied concise time-management to meet deadlines.
- Returned calls, emails and faxes according to departmental policy.
- Developed and maintained working knowledge of products, payer guidelines and regulatory rules.
- Produced and distributed brochures, flyers and packets covering infant mortality risk factors and chronic diseases.
- Handled research and administrative tasks to support community outreach and program initiatives.
- Notified individuals regarding appointment follow-ups and referrals and provided transportation to appointments.
- Determined service eligibility of insured and uninsured patients and discussed financial options.
- Answered calls and interacted with community members to provide information on advocacy services.
- Assisted individuals with navigating health care systems, appointments and classes.
- Received processed and tracked patient documentation with speed and accuracy.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Created and oversaw training courses focused on team and community education.
- Helped people enroll in programs, arrange transportation and coordinate paperwork.
Peer Support Specialist
Umoja Health, Wellness and Justice Collective
Asheville , NC
02.2019 - 02.2022
- Partnered with teachers to outline therapy goals and monitor progress against objectives.
- Empowered clients to tackle challenging situations with better and more diverse coping skills.
- Observed, interviewed and directly assessed clients to diagnose issues and determine optimal interventions.
- Adhered to federal and state documentation mandates regarding records and file management.
- Discussed history and symptoms and evaluated potential clinical interventions .
- Maintained confidentiality through stringent handling of charts and data.
- Executed tests and interviews to gain additional insight into client needs.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Performed counseling interventions to address issues through conflict resolution and situational adjustment to depression, anxiety and physical or substance abuse.
- Participated in continuing education, quality assurance and performance improvement activities.
- Counseled and supported community members living with chronic diseases such as HIV/AIDS or breast cancer.
- Reported unusual activities in patient environments or conditions.
- Assisted patients with activities of daily living, personal hygiene, physical comfort, nutrition, rehabilitation and safety.
- Created and maintained clean, healthy and safe living and working environments.
- Fostered relationships with patients that encouraged self-awareness and emotional expression.
- Built trusting rapport with students and facilitated communication with family members when needed.
- Developed strategies to promote team building and collaboration.
- Delivered compassionate care to increase comfort and psychological, social and spiritual well-being.
- Aided individuals by developing wellness plans and advance directives to achieve goals.
- Maintained strict data confidentiality and privacy on information related to individuals.
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
- Assisted others through dynamic relationships built on trust and utilized effective listening and interpersonal skills.
- Interacted with family members of individuals and shared information regarding available community support services.
- Transported individuals safely to support meetings and medical appointments.
- Helped individuals overcome discrimination, stigmas and trauma by providing encouragement and community resources.
- Led support groups and facilitated one-on-one meetings with struggling individuals.
- Instilled hope by promoting positive self-disclosure and actively listening to client needs.
- Helped individuals overcome harmful drug and alcohol addictions.
Culinary Education Supervisor
Green Opportunities
Asheville, NC
03.2014 - 10.2019
- Trained, led and oversaw AB-Tech / Green Opportunities classroom instruction and enrolled students and staff.
- Worked closely with education staff to manage production and delivery of AB-Tech educational programs.
- Developed educational programs for hospital personnel, patients and families to enhance knowledge of infection control.
- Coordinated resources necessary to provide distance learning services to well over 200 students.
- Submitted grant applications to secure funding for distance learning programs.
- Generated progress reports to track trends in instruction and student progress.
- Trained instructors and distance learning staff to support distance learning applications and course management software.
- Set schedules and delegated instructor assignments for optimal coverage.
- Designed curriculum and oversaw lesson planning to meet instructional goals.
- Observed video conferencing to check quality and effectiveness of instruction being provided.
- Developed and enhanced departmental and program learning objectives and instructional learning tools.
- Evaluated and supervised educators to assess performance and offer support.
- Authored reports outlining program accomplishments, statistics and performance data.
- Procured equipment and services to align with program objectives and budget.
- Led recruiting, hiring and training of qualified Instructors and Chefs.
- Assessed and granted approval for course content by evaluating compliance with legal and program requirements.
- Coordinated with marketing team to publish accurate program information on website and other marketing materials.
- Devised and monitored program budgets to minimize spending and justify fund utilization.
- Negotiated contracts with local organizations based on experience, specialization and course content for staff and students.
Education
Associate of Science - Business And Managerial Economics
Asheville Buncombe Technical Community College
Asheville, NC05.2023
Associate of Arts - Culinary Arts
Asheville Buncombe Technical Community College
Asheville, NC05.2015
Skills
- Organized and Detail-Oriented
- Microsoft Office Proficiency
- HIPAA Guidelines
- Health Service Referrals
- Social Services Application Assistance
- Individual and Community Advocacy
- Case Needs Assessments
- Client Transportation
- Conducting Home Visits
- Abuse and Neglect Reporting
- Community Outreach
- Maintaining Updated Records
- Cross-Departmental Agency Collaboration
- Verbal and Written Communication
- Relationship Building
- Service Providers Liaising
- Work Planning and Organization
- Client and Community Service
- Team Assignments
- Resource Advocacy
- Schedule Management
- Materials Development
- Flexible Schedule
- Public Speaking
- Client Databases
- Honest and Ethical
- Active Listening
- Critical Thinking
- Community Education
- MS Office
- Leading Community Events
Certification
- Certified Peer Support Specialist
- Certified Recovery Coach
- Certified Community Health Worker
Timeline
GO PLACES Director
Land of Sky Regional Center
03.2023 - Current
Community Health Worker
United Way Of Rutherford County
02.2022 - 09.2025
Peer Support Specialist
Umoja Health, Wellness and Justice Collective
02.2019 - 02.2022
Culinary Education Supervisor
Green Opportunities
03.2014 - 10.2019
Associate of Science - Business And Managerial Economics
Asheville Buncombe Technical Community College
Associate of Arts - Culinary Arts
Asheville Buncombe Technical Community College