Gene Gathright
Wilmer,TX
Summary
Dynamic Customer Service Manager with a proven track record at Family Dollar, excelling in problem-solving and customer relations. Skilled in Microsoft Office, I enhanced client satisfaction through effective communication and team collaboration, while training staff to uphold service excellence. Committed to continuous improvement and operational efficiency in customer support processes.
Experienced with waste sorting and recycling processes, ensuring efficient material recovery. Utilizes in-depth knowledge of safety protocols to maintain secure work environment. Track record of effective teamwork and adaptability to dynamic operational needs.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Family Dollar
05.2025 - 10.2025
- Assisted in resolving customer inquiries through effective communication and problem-solving techniques.
- Supported team in implementing customer service protocols to enhance overall client satisfaction.
- Monitored customer feedback channels to identify trends and areas for improvement.
- Collaborated with cross-functional teams to streamline customer support processes.
Recycling Employee
M Lipsitz Iron & Metal
02.2020 - 06.2024
- Operated sorting machinery to efficiently separate recyclable materials.
- Conducted quality checks on sorted items to ensure compliance with recycling standards.
- Assisted in maintaining a clean and organized work environment for safety and efficiency.
- Followed established safety protocols to minimize hazards during material handling.
Education
No Degree - Engineering
Colorado Technical University
Colorado Springs, COSkills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Customer relations
- Training and mentoring
- Excellent time management skills
- Decision-making
Timeline
Customer Service Manager
Family Dollar
05.2025 - 10.2025
Recycling Employee
M Lipsitz Iron & Metal
02.2020 - 06.2024
No Degree - Engineering
Colorado Technical University