Gene Gutierrez
Dickinson,TX
Summary
Proven leader in enhancing customer satisfaction and streamlining service processes at San Jacinto Harley-Davidson, adept in compliance management and upselling strategies. Demonstrates a strong work ethic and exceptional attention to detail, achieving significant improvements in efficiency and revenue generation. Skilled in client satisfaction and team collaboration, consistently exceeding employer expectations without sacrificing quality.
Overview
13
13
years of professional experience
Work History
Lead Service Advisor/Parts Specialist
San Jacinto Harley-Davidson
03.2014 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Streamlined service processes for increased efficiency and improved customer experience.
- Maintained a high level of product knowledge, enabling informed recommendations to customers on maintenance requirements.
- Collaborated with technicians to diagnose vehicle issues accurately, resulting in reduced repair times.
- Managed scheduling of appointments, ensuring optimal utilization of resources and timely services.
- Promoted additional services or products to customers when appropriate, contributing to increased revenue generation.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
Warranty Manager
San Jacinto Harley-Davidson
03.2013 - 03.2014
- Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
- Managed budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources.
- Streamlined warranty claim processes for increased efficiency and faster resolution times.
- Maintained up-to-date knowledge of industry best practices and regulatory requirements to ensure the warranty department operates in compliance with all applicable standards.
Sales Porter
Bayway Lincoln-Volvo
02.2012 - 08.2012
- Streamlined inventory management for improved product availability and reduced waste.
- Contributed to store's success by participating in promotional events and seasonal sales campaigns.
- Enhanced sales team performance by assisting with product demonstrations and customer inquiries.
- Maintained a clean, inviting showroom to create a positive shopping experience for customers.
Industrial Sheet Metal Worker
Ambox Limited
11.2011 - 02.2012
- Reduced material waste through the optimization of cutting patterns and accurate measurements for industrial sheet metal projects.
- Demonstrated flexibility when adapting to rapid changes within the construction sector without sacrificing performance levels.
- Streamlined workflows by organizing workspaces, tools, and materials for increased productivity in sheet metal fabrication tasks.
- Ensured project deadlines were met by effectively prioritizing tasks and adjusting schedules according to changing demands.
- Observed safety practices and procedures to maintain safe and clean working environment.
Education
Associate of Science - Natural Science
San Jacinto College
Pasadena, TX12-2025
Associate of Arts - Social And Behavioral Science
San Jacinto College
Pasadena, TX03-2021
High School Diploma -
La Porte High School
La Porte, TXSkills
- Client satisfaction
- Employee Training
- Service Scheduling
- Compliance Management
- Upselling strategies
- Strong Work Ethic
- Customer Service
- Attention to Detail
- Multitasking and Organization
- Computer Skills
- Team Collaboration
- Data Entry
Timeline
Lead Service Advisor/Parts Specialist
San Jacinto Harley-Davidson
03.2014 - Current
Warranty Manager
San Jacinto Harley-Davidson
03.2013 - 03.2014
Sales Porter
Bayway Lincoln-Volvo
02.2012 - 08.2012
Industrial Sheet Metal Worker
Ambox Limited
11.2011 - 02.2012
Associate of Science - Natural Science
San Jacinto College
Associate of Arts - Social And Behavioral Science
San Jacinto College
High School Diploma -
La Porte High School
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