Gene Mcnulty
Pittston,PA
Summary
Retail Operations Professional experienced in inventory management and customer relations. Led daily store activities, ensured policy compliance, and developed merchandising strategies that enhanced product visibility. Trained and mentored staff to elevate customer service standards, resulting in increased customer satisfaction and optimized inventory levels through data analysis.
Overview
41
41
years of professional experience
Work History
Store Manager
Centermorland General Store
08.2025 - Current
- Developed and implemented merchandising strategies that increased product visibility and drove sales.
- Analyzed sales data to identify trends, optimizing inventory levels to meet customer demand.
- Trained and mentored staff on customer service excellence and operational best practices.
- Managed scheduling and staffing to ensure adequate coverage during peak business hours.
- Led daily store operations, ensuring compliance with company policies and procedures.
Store Manager
Rite Aid
Pittston, PA
12.2019 - 07.2025
- Managed daily operations to ensure smooth functioning of the store, while maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Processed payroll submissions for all employees on a bi-weekly basis.
- Coached sales associates on product specifications, sales incentives, and selling techniques to enhance customer satisfaction ratings.
- Fostered positive work environment by building strong relationships among team members through team-building activities and recognition of individual achievements.
Territory Sales Representative
Imperial Distributions
04.2018 - 12.2019
- Customer service representative {servicing Weis supermarkets}
- Organized promotional events within territory, increasing brand awareness and generating new leads.
- Established trust with clients through consistent follow-ups, leading to long-term partnerships and repeat business.
- Boosted sales in assigned territory by building strong relationships with key clients, resulting in increased revenue.
- Enhanced customer product knowledge through informative presentations and demonstrations, leading to improved client satisfaction.
- Optimized route planning for account visits, reducing travel time and allowing for increased face-to-face interactions with clients.
- Maintained a thorough understanding of industry trends and market dynamics, enabling informed decision-making regarding sales strategies.
Customer service
Acosta Sales and Marketing
07.2016 - 04.2018
- Demonstrated self-motivation by setting and achieving personal goals in the workplace.
- Provided excellent customer service, addressing inquiries and resolving technical issues efficiently.
- Utilized excellent verbal and written communication skills to facilitate team collaboration.
- Managed daily operations to enhance customer service and drive revenue growth.
- Addressed customer service needs with policy-compliant solutions, improving satisfaction.
- Excellent communication skills, both verbal and written.
- Developed training programs for employees, resulting in higher customer service scores.
- Self-motivated, with a strong sense of personal responsibility.
Bank Teller
Wells Fargo
09.2013 - 01.2016
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Resolved customer inquiries on account balances, transaction history, service charges, and interest rates, enhancing customer satisfaction.
- Built client trust by safeguarding confidentiality and protecting sensitive financial information, fostering long-term relationships.
Store Manager
CVS Pharmacy
07.1994 - 06.2001
- Managed store operations, scheduling, inventory control, customer service, and employee relations.
- Oversaw daily operations to ensure smooth store functioning while maintaining cleanliness and safety for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Enhanced customer satisfaction by training staff in customer service and product knowledge.
Store Manager
Insalaco's Super market
09.1985 - 07.1994
- Oversaw store operations, employee relations, and customer service issues.
- Managed daily operations, ensuring smooth store functioning while upholding cleanliness and safety standards for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Addressed customer complaints promptly, resolving issues to strengthen positive relationships with clientele.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation.
- Executed point of sale opening and closing procedures to ensure accurate cash handling.
- Rearranged merchandise and displays to showcase new products and promotions, improving store aesthetics.
- Coached sales associates in product specifications and selling techniques, enhancing customer satisfaction ratings.
- Responsible for store operations and employee relations and customer service issues
Education
Bachelor of Science - Business Administration
Wilkes College
Wilkes-Barre, PACollege Prep -
Pittston Area High School
Pittston, PASkills
- Merchandising strategy
- Retail operations
- Inventory management
- Retail inventory management
- POS systems
- Cash control
- Cash management
- Loss prevention
- Staff scheduling
- Employee scheduling
- Vendor management
- Team leadership
- Team coaching
- Customer service
- Customer relations
- Effective communication
- Problem solving
- Conflict resolution
- Product merchandising
- Relationship management
Timeline
Store Manager
Centermorland General Store
08.2025 - Current
Store Manager
Rite Aid
12.2019 - 07.2025
Territory Sales Representative
Imperial Distributions
04.2018 - 12.2019
Customer service
Acosta Sales and Marketing
07.2016 - 04.2018
Bank Teller
Wells Fargo
09.2013 - 01.2016
Store Manager
CVS Pharmacy
07.1994 - 06.2001
Store Manager
Insalaco's Super market
09.1985 - 07.1994
Bachelor of Science - Business Administration
Wilkes College
College Prep -
Pittston Area High School