Gene Mullens
Austin,TX
Summary
Skilled in providing top-notch customer service and support as part of hotel operations. Possess strong abilities in efficiently managing luggage, responding to guest inquiries, and ensuring smooth check-in and check-out processes. Demonstrated knack for maintaining professionalism under pressure, improving guest satisfaction scores through attentive service. Improved operational efficiency by streamlining baggage handling procedures.
Overview
38
38
years of professional experience
Work History
Bell Man
Hyatt Regency Lost Pines Resort and Spa
Cedar Creek, TX
02.1993 - 08.2024
- Communicated effectively with colleagues to ensure that guest needs are met in a timely manner.
- Greeted guests upon arrival and assisted with luggage.
- Discussed guest issues with front desk manager to devise speedy resolutions.
- Escorted travelers to and from guest rooms and assisted with luggage.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
Stunt Show Mechanic
Sea World San Antonio
San Antonio, Texas
05.1991 - 01.1993
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
- Repaired, replaced and adjusted brakes.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
Grocery Stocker
Sack N Save
Waco, TX
08.1986 - 03.1991
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Received, unpacked, and stored incoming merchandise according to company guidelines.
Education
High School Diploma -
Texas State Technical College
Waco, TX05-1986
Skills
- Guest relations
- Valet parking expertise
- Effective organization
- Phone etiquette
- Concierge collaboration
- Team building
- Reliability and punctuality
References
References available upon request.
Timeline
Bell Man
Hyatt Regency Lost Pines Resort and Spa
02.1993 - 08.2024
Stunt Show Mechanic
Sea World San Antonio
05.1991 - 01.1993
Grocery Stocker
Sack N Save
08.1986 - 03.1991
High School Diploma -
Texas State Technical College
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