Gene W Pacas
Blue Springs,MO
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
32
32
years of professional experience
Work History
Benefits Specialist
Aflac
10.2021 - 06.2024
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Educated managers on current benefit offerings and policies, enabling them to better assist their teams with questions or concerns.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Observed strict procedures to maintain data and plan participant confidentiality.
Machine Specialist
Olin Winchester/Lake City Ammunition Plant
09.2016 - 09.2021
- Processed or interpreted signals or sensor data.
- Input instructions for machine operations based on specifics of work orders.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Exceeded goals through effective task prioritization and great work ethic.
- Received and processed stock into inventory management system.
- Performed over 25 accurate prototype tool changes and offsets
Field Technician
Powell And Associates
01.2014 - 09.2016
- Kept detailed records of field measurements and data.
- Utilized safety practices with no complaints or accidents.
- Discovered and resolved issues that affected project outcomes.
- Calibrated new and existing equipment for optimal performance.
- Implemented process improvements to manage flow for large and small projects
- Managed quality control initiatives to eliminate downtime and increase revenue
- Improved customer service ratings by resolving technical, on-site and in house issues quickly and accurately
- Discovered and resolved issues that affected project outcomes
- Diagnosed equipment malfunctions by analyzing technical data using updated applications
- Fielded 50 calls per day
General Manager
CVS Pharmacy
09.1992 - 09.2014
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Directed successful operational turnaround, eliminating over $25,000 in debt within 6 months.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
Education
No Degree - Business Administration
University of Nebraska - Lincoln
Lincoln, NEHigh School Diploma -
Schuyler Central High School
Schuyler, NE05.1992
Skills
- Computer skills
- Organization and Time management
- Multitasking abilities
- Written Communication
- Customer service
- Good listening skills
- Responsible
- Analytical skills
- Collaboration
- Microsoft Office
Additional Information
NFHS Football Referee
NFHS Softball Umpire
NFHS Basketball Referee
USA SOFTBALL Umpire
NCAA Softball Umpire
Timeline
Benefits Specialist
Aflac
10.2021 - 06.2024
Machine Specialist
Olin Winchester/Lake City Ammunition Plant
09.2016 - 09.2021
Field Technician
Powell And Associates
01.2014 - 09.2016
General Manager
CVS Pharmacy
09.1992 - 09.2014
No Degree - Business Administration
University of Nebraska - Lincoln
High School Diploma -
Schuyler Central High School
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