GENE SHERER
Lake Wylie,South Carolina
Summary
I am currently exploring the possibility of obtaining a position within your company/department, in a challenging environment, providing opportunities for growth and advancement, where I can utilize my experiences and skills towards becoming a valuable team member. As a team player, I am able to integrate and adapt effectively regardless of situations and work environment. My work would be efficient, and I will provide service in a professional and efficient manner.
Overview
20
20
years of professional experience
Work History
Executive Customer Relations Case Manager
Lowe's Home Centers, LLC
Mooreville, NC
07.2023 - Current
- Managed highly escalated executive-level escalations, received via written communication, to rebuild client/customer relationships.
- Worked cross-functionally with a variety of business partners and vendors, with a sense of urgency, to provide exceptional service to address client/customer needs while protecting the Lowe's brand.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client/customer relationships.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Formed and sustained strategic relationships with clients and customers.
- Established relationships with key partners and vendors to ensure successful project outcomes.
Central Quoting Sales Coordinator
Lowe's Home Improvment
Mooreville, North Carolina
08.2021 - 07.2023
- Plan, direct, coordinate, confirm in-home sales projects
- Calls prospects to qualify leads
- Provides smart customer service at all times through the daily execution of company customer service policies, and procedures
- Build relationships with customers, Lowe's employee's, installers, and vendors
- Reviews, update, and responds to action items in the order management system
- Reviews job folders and project plan builds to ensure all required documents are uploaded
- Assists with training, mentoring, and coaching of new employees, at times
Logistic Inventory Clerk
Coca Cola Bottling Company
Charlotte, North Carolina
12.2017 - 08.2021
- Performing physical inventory counts to account for full goods on hand, reconciling inventory to ensure accurate representation of inventory and identification of waste points, coordinator the release of STO's for building orders, receiving product into inventory, coordinating warehouse management system, tracking and entering Inventory data via SAP management system
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances
- Reduced costs by mitigating financial discrepancies and coordinating inventory requirements
Corporate Banking Customer Service Representative
Bank Of The West
Englewood, Colorado
01.2016 - 12.2017
- Compiled database of loan applicant's credit histories, corporate financial statements and other financial information
- Complied with regulatory requirements, including Bank Secrecy Act, Anti Money
- Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Maintained friendly and professional customer interactions
- Responded to customer inquiries in a clear, concise and friendly manner to establish and excellent first impression
Sales Representative
Red Ventures
Fort Mill, South Carolina
11.2013 - 01.2016
- Selling products and services using solid arguments to prospective customers
- Serviced existing accounts, answering questions for customers regarding accounts as well as solving customer complaints
- Built rapport with potential customers to secure sales and achieve targeted sales goals
Driver/Instructor
York School District One
York, South Carolina
08.2005 - 11.2013
- Safely transporting school aged children to and from school, Field trips and Athletic events, scheduling of routes, instructing, training and testing new hires under a 3rd party testing program approved by department of public safety & DOT, maintaining SCAPT files, medical cards; and CDL files, as well as enforcing DOT & Public safety guidelines, organizing and submitting DMV&DOT paperwork
- Kept management in the looped in on daily activities by updating logs with information such as mileage, gas use and any special incidents
- Assessed fleet after each shift for damage and cleanliness
Education
High School Diploma -
York Comprehensive High School
York, South carolina06.2005
Skills
- Experience with SAP Systems
- Inventory Control Practices
- Structured Task Coordination
- Proficient in Microsoft Office
- Effective Scheduling
- Customer Relationship Management
- Client Relationship Management
- Salesforce Proficiency
Timeline
Executive Customer Relations Case Manager
Lowe's Home Centers, LLC
07.2023 - Current
Central Quoting Sales Coordinator
Lowe's Home Improvment
08.2021 - 07.2023
Logistic Inventory Clerk
Coca Cola Bottling Company
12.2017 - 08.2021
Corporate Banking Customer Service Representative
Bank Of The West
01.2016 - 12.2017
Sales Representative
Red Ventures
11.2013 - 01.2016
Driver/Instructor
York School District One
08.2005 - 11.2013
High School Diploma -
York Comprehensive High School
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