Genea Jones
Valrico,FL
Summary
Personable and dedicated management professional with extensive experience in job training. Solid team player with an upbeat and positive attitude. Proven skill in establishing rapport with clients. Motivated by maintaining customer satisfaction and contributing to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
21
21
years of professional experience
Work History
Business Development Manager/Dispatcher
Stress Free Trucking Llc
Tampa, FL
01.2019 - Current
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Established new customer accounts using negotiation and sales closing abilities.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Built relationships with distributors and dealers by providing first-line support and education.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Business Administrator
Tetra J Transport 8802
Tampa, FL
11.2016 - 11.2019
- Implemented business processes to streamline daily operations and increase efficiency.
- Represented company at industry meetings, conferences and trade shows.
- Planned, coordinated and controlled daily operations of sales, financial management and human resources.
Recruiter
Alliance Workforce
Tampa, FL
11.2014 - 05.2016
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Explained job duties, compensation and benefits to potential candidates.
- Advertised and promoted open positions using social media and digital marketing procedures.
- Created and maintained positive relationships with hiring managers and HR business partners.
- Participated in local job fairs and recruitment events for prospective hiring.
- Utilized internal recruiting systems (iCIMS) to record, update and track all candidate progress.
Tax Service Manager
Amscot 50
Tampa, FL
12.2010 - 05.2014
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Hired and trained service department staff to drive performance.
- Created employee work schedules to keep shifts properly staffed.
- Pitched in to complete various duties during peak periods or employee absences.
- Resolved customer inquiries and complaints requiring management-level escalation.
Customer Care Specialist
3000 University Center Drive
Tampa, FL
10.2008 - 01.2010
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Maintained high satisfaction rating with customers by providing exceptional service and support.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
Retention Specialist/Trainer
Stream International 6200, Blvd
Tampa, FL
01.2004 - 03.2007
- Promoted to a trainer after 6 months.
- Explained new products and services to customers.
- Received information regarding identified problems and devised responses to satisfy concerns.
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
- Facilitated orientation and training classes to communicate policies and procedures to new hires.
- Created tests, exercises and role-plays for courses to verify competency.
Education
Associate Degree In Nursing - Practical Nursing
Hillsborough Community College
Tampa, FL09.2017
Skills
- Regulatory Compliance
- Planning and Prioritization
- Records and Database Management
- Issue and Complaint Resolution
- Needs Assessment
- Exceptional Verbal and Written Communication
- Courteous with Strong Service Mindset
- Staff Training and Development
Timeline
Business Development Manager/Dispatcher
Stress Free Trucking Llc
01.2019 - Current
Business Administrator
Tetra J Transport 8802
11.2016 - 11.2019
Recruiter
Alliance Workforce
11.2014 - 05.2016
Tax Service Manager
Amscot 50
12.2010 - 05.2014
Customer Care Specialist
3000 University Center Drive
10.2008 - 01.2010
Retention Specialist/Trainer
Stream International 6200, Blvd
01.2004 - 03.2007
Associate Degree In Nursing - Practical Nursing
Hillsborough Community College