Genecis M. Jimenez Lugo
The Bronx,NY
Summary
High communication skills, conflict management and work under pressure. Passionate about customer service and with a strong interest in the aviation industry. Highly motivated to offer a safe and memorable experience to passengers.
Overview
4
4
years of professional experience
Work History
Scanning Operator
ShopRite
The Bronx, NY
10.2024 - Current
- Operated high-speed scanning equipment to ensure accurate item identification and processing.
- Trained new staff on scanning procedures and equipment usage to enhance team efficiency.
- Conducted quality checks on scanned items to maintain accuracy and reduce errors.
- Collaborated with inventory management team to streamline stock replenishment processes.
Call Center Representative
Concentrix
Santo Domingo, Dominican Republic
07.2023 - 09.2024
- Delivered exceptional customer service by resolving inquiries and complaints efficiently.
- Managed high-volume calls, ensuring swift response times and customer satisfaction.
- Maintained high call quality standards by adhering to company protocols and guidelines for efficient service delivery.
Cashier Specialist
Familly Dollar
Jersey City, NJ
07.2022 - 03.2023
- Processed customer transactions efficiently, ensuring accurate cash handling and effective use of POS systems.
- Assisted customers with inquiries and product selection, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to promote a welcoming environment.
- Collaborated with team members to streamline operations during peak hours, improving service speed.
Customer Service Representative
Teleperformance
Santo Domingo, Republica Dominicana
06.2021 - 05.2022
- Managed inbound customer inquiries with professionalism and efficiency.
- Resolved customer issues by utilizing problem-solving techniques and resources.
- Adapted quickly to new systems and procedures, ensuring seamless operations.
Education
Cenapec
Santo Domingo, Dominican Republic07-2023
Skills
- Customer service
- Active listening
- Computer proficiency
- Conflict resolution
- Complaint handling
- Fluent bilingualism
- Problem-solving
- Patience and empathy
- Work ethic and integrity
- Customer assistance
Languages
Spanish
Native or Bilingual
Timeline
Scanning Operator
ShopRite
10.2024 - Current
Call Center Representative
Concentrix
07.2023 - 09.2024
Cashier Specialist
Familly Dollar
07.2022 - 03.2023
Customer Service Representative
Teleperformance
06.2021 - 05.2022
Cenapec