Summary
Overview
Work History
Education
Skills
Certification
Licenses
Timeline
Generic

Geneia Rice

Middletown,PA

Summary

Competent, compassionate, and desirable professional with years of experience in the telecommunication, customer service, insurance, and technical support industries.

An accomplished delegator for responsibilities spanning computer proficiency, general administration, proficiency in MS office, Zendesk, prioritization, and so much more! Works well under pressure with a persistent, determined, and goal-oriented outlook. Focused on embracing new career opportunities whereby my background and education are conducive to achieving goals and excelling with respect to the customer experience.

A reliable and self motivated adaptive learner that thrives to learn new skills, information and concepts with an integrated mindset. Very tech savvy with a strong passion for information technology and cybersecurity. Upon completing multiple courses I convey solid and unique skills to become an asset to the company and succeed in the tech industry!

Overview

9
9
years of professional experience
1
1
Certification

Work History

Independent Contractor- AI Coding/Data Annotator

Remotasks
10.2023 - Current
  • Responsibilities includes: Data entry, Coding, Reviewing and Rating AI generated responses. Following key metrics and guidelines while conducting thorough research. Contribute to AI engineering and generation.


  • Consistently meeting quality assurance requirements by providing quality work. And also exceeding targeted weekly quota by promoting teamwork and devoting overtime to decrease work overflows. Maintaining open communication with leadership throughout shift via Slack.


  • Key skills: AI Training, Data Entry, Annotation, Coding, Problem Solving, Software Development, Data Management, Writing, Reviewer, Outlier, Remotasks, Data Compute, Bulba, Data Analysis, Consumer Services, Data Analytics, and Analytics. Digital Annotation, LLM Fact Checker, and Prompt Engineering .

Contractor- Licensed Insurance Agent

Vaco
08.2022 - 04.2024
  • Responsibilities included: Effectively working in a fast pace environment. Closing insurance sales via inbound calls and chat. Conduct thorough needs analysis on members and prospects. Analyze and research plans in the member or prospects area to identify the plan that is most suitable to their needs. Build book of business and schedule follow ups. Pitch and review plan with the beneficiary. guidelines when reviewing applicant data to determine eligibility for assistance and assist with completing the application when applicable (i.e. Extra Help.) Educate members and prospects on plans and benefits. Assume sale and complete the enrollment application.


  • Meeting daily, weekly, and monthly sales goals while adhering to quality guidelines. Exceeding the expectations as a contract worker with Florida Blue and eHealth Insurance during peak.


  • Key skills: Data entry, Chat, Emails, Inbound Calls, Customer Service, Building Rapport, Needs Analyst, Decision Making, Pitching Plans, Completing Enrollments, Attention to detail, Critical Thinking, Sales Management, Health Insurance, Medicare: MA/MAPD; DSNP; CSNP; PDP; Medicare Supplement; ACA; and Ancillary: Dental; Vision; and HIP plans, Scheduling, Typing 50+ WPM, Salesforce, Teams, Office365, Outlook, Excel, Okta, Sharepoint, NICE, MAX, IEX, Workday, Webex, Citrix, Adobe Connect, Adobe Fill and Sign; Five9, AEP and OEP

Remote Life Insurance Agent

American Income Life Insurance Company
05.2022 - 08.2022
  • Responsibilities included: Placing a high volume of outbound calls to prequalified leads. Appointment scheduling for client presentations. Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs. Maintain book of business. Network and market business and products via social networks. Conduct a thorough needs analysis and facilitate virtual benefits and policy presentations via ZOOM. Monitor and maintain client accounts. Educate members and prospects about products offered. Conduct a thorough needs analysis and facilitate virtual benefits and policy presentations via ZOOM.


  • Meeting daily target for presentation appointments set. Creating social media ads, and client presentations and events.


  • Key Skills: Business Administration, Insurance Brokerage, Financial Advisor, Administrative Assistant, Digital Marketing, Presentations, and Events .

Shipping Office Clerk

KBR Inc
04.2019 - 05.2022
  • Responsibilities included: Shipping and Receiving Office Clerk at Naval Support Activity Base. Handle inbound and outbound calls. Monitor and maintain shipping department digital inventory, emails, and chats. Create and process orders and relocate, add, and remove inventory in Silo system; Create outbound Shipping labels, waybills, and any other documentation required to be attached to the shipment using multiple software and databases. Manage and distribute tracking of each shipment. Analyze, evaluate, and adjust daily reports; Receive inventory using RF scan gun; Quality check asset tags and serial numbers for accuracy. Operate office equipment (fax, scanner, printer.) Unbox and box PC devices. Setup PC devices and connect cables for the PC to be imaged. Cross Train with Computer Technicians to ensure all PC devices are imaged by deadline according to work flow.


  • Work in close proximity of the Project Manager to manage logistics operations. Assisting leadership with risk management. Taking ownership of a variety of tasks and duties.


  • Key Skills: Data Entry, Phone Etiquette, Inventory Control; Staging; Order Processing; Customer Service and Support, Government Contract, Information Technology, Logistics Operations, Risk Management, Troubleshooting, Attention to Detail, Networking, Microsoft Desktop, Servers, Application Platforms, Silo, Adobe Connect, Adobe Fill and Sign, Workday, Microsoft Excel, Microsoft Office Suite, Outlook, Navigating third party sites, and Scheduling delivers

Contractor- Customer Service and Support

Peopleshare
01.2015 - 04.2019
  • Responsibilities Included: Fulfilling Customer Service and Customer Support services for companies like DoorDash, Abbott, Sykes, Herzing University, and Wayfair on temporary assignments. Handling inbound and outbound calls, chat, and emails. Assisting large volumes of customers daily with positive attitude and focus on customer satisfaction. Submitting claims, Issuing refunds, User account recovery, and Intermediate troubleshooting. Educating Customers.


  • Gaining solid decision making strategies and exercising critical thinking. Having a keen eye for detail, and ear for active listening and engaging in effective communication with the customer. Multitasking and navigating software and databases accurately, swiftly, and effectively while providing seamless customer service!


  • Key Skills: Customer Support, Technical Support, Contact Tracing, Data Entry, Troubleshooting, Customer Satisfaction, Customer Experience, Telecommunications, Operating Systems, Zendesk, Salesforce, Adobe Connect, CRM, Knowledge Connect, Five9, Avaya, Microsoft Teams, Microsoft Office Suites, Data entry, User Accounts, and Outlook

Education

Certification - Real Estate

Kaplan Real Estate Education
Remote, PA
11.2024

Certification - Life And Health Insurance

XCEL Solutions
Remote, PA
05.2022

Certification - Massage Therapy

YTI Career Institute - Capital Region
Mechanicsburg, PA
08.2011

High School Diploma -

Harrisburg High School
Harrisburg, PA
06.2010

Skills

  • Client Relationship Building and Scheduling
  • Workload Management and Deadline Adherence
  • Project Management
  • Data Entry and User Accounts
  • AI and Information Technology
  • Customer and Technical Support
  • Analytical Thinking
  • Logistics Coordination
  • Two-Factor Authentication
  • Compliance Management
  • Consulting
  • Critical thinking and Decision Making

Certification

CMS 2024 AHIP Certification

Zendesk Customer Service Professional Certificate

LinkedIn Learning Certificates (20):

Computer Science Principles: Digital Information


Computer Science Principles: The internet Cybersecurity


Fundamentals Cybersecurity


Foundations Cybersecurity


Foundations: Computer Forensics


Cybersecurity Foundations: Security Architecture


Cyber Security with

Cloud Computing


IT Security Foundations: Core Concepts


IT Security Foundations: Network

Security


IT Security


Foundations: Operating System Security Introduction to IT


Architecture Introduction to Identity and Access Management


Product Management: Building product roadmaps, product strategy, and Customer Development


Program Management for IT professionals


SSL/TLS: Securing Network Communications


Security Frameworks


Technical Product Manager


Generative AI


Tech Manager

Licenses

Pennsylvania Insurance Producer License- License No. 1071463 [Active]


Non- Resident Health Insurance Producer Licenses: Alabama- Arizona-California-Colorado- Connecticut-Delaware- Florida-Georgia- Illinois- Indiana- Massachusetts- Maine- Michigan- Missouri- Montana- North Carolina- New Hampshire- New Jersey- New Mexico- New York- Louisiana- Ohio- Oklahoma- Rhode Island- South Carolina- Tennessee- Texas- Virginia- Vermont- Washington- Wisconsin

Timeline

Independent Contractor- AI Coding/Data Annotator

Remotasks
10.2023 - Current

Contractor- Licensed Insurance Agent

Vaco
08.2022 - 04.2024

Remote Life Insurance Agent

American Income Life Insurance Company
05.2022 - 08.2022

Shipping Office Clerk

KBR Inc
04.2019 - 05.2022

Contractor- Customer Service and Support

Peopleshare
01.2015 - 04.2019

Certification - Real Estate

Kaplan Real Estate Education

Certification - Life And Health Insurance

XCEL Solutions

Certification - Massage Therapy

YTI Career Institute - Capital Region

High School Diploma -

Harrisburg High School

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Geneia Rice