Attentiveness: Experienced employee who is savvy in providing services to various patients and coordinating case management services to families and community residents. Follow strict HIPPA guidelines Adaptability: Able to multitask in a pressurized environment such as an Adult Emergency Room, Pediatrics Emergency Room, and Comprehensive Psychiatric Emergency Program. Performed duties as Registrar, Patient Care Technician, Certified Nursing Assistant and Caseworker Excellent Interpersonal skills: Well-versed in active listening skills which result in positive communication with staff and patients of all levels and backgrounds. Displays the ability to serve as a member of a team Technology Experience: Microsoft Office and Eclipse
Hi, I’m
Geneice Hodge
New York,NY
Summary
Overview
17
years of professional experience
1
Certification
Work History
BronxCare
Patient Associate
04.2007 - Current
Job overview
- Conduct and expedite patient registrations
- Communicate with approximately 50 patients and their representatives daily to acquire appropriate and accurate demographic and insurance information
- Verify personal data and insurance eligibility in Allscripts and health insurance web portals with patient/guardian
- Respond to patients' questions and report to the appropriate medical team
- Diffuse anger by using strong listening skills and clarifying information for patients
- Establish and maintain positive communication and relationships with patients, visitors, and other employees strenuous environment
- Responded to patients' concerns and questions on daily basis
Taino Construction Group,LLC
Operation Manager
10.2022 - 01.2023
Job overview
- Planned and coordinated various events for corporate clients and maintained professional relationship with local hotels and construction companies
- Communicated and worked closely with clients to ensure that their requirements and goals were fully met
- Developed RFQ with construction companies and followed with numerous communications via emails and phone calls
- Demonstrated professionalism while dealing with clients and sales managers
BronxCare Special Care Center
Certified Nursing Assistant Extern
10.2016 - 12.2016
Job overview
- Assisted residents with activities of daily living including helping with serving meals, transferring using assistive devices, bathing, dressing, and grooming
- Preserved patient dignity and minimized discomfort while implementing duties such as bedpan changes, diapering, emptying drainage bags, and bathing
- Displayed strong clinical skills in assessing residents’ vital signs such as respiration, blood pressure, respiration, and temperature
- Offered patient comfort and emotional support while listening to patient’s health concerns
- Supported needs of 20+ residents under long-term care
Family Support Systems Unlimited
Caseworker
10.2006 - 03.2007
Job overview
- Established positive communication with parents, children, relatives, community, and legal system to ensure thesafety and performance of children and optimal functioning of families in need of services
- Coordinated case management activities including assessments of family's psychological needs, environment, and physical status
Education
Texas All-lines Adjuster Pre-licensing Course
License Adjuster-All lines Texas #3043914
08.2023
University Overview
Florida Atlantic UniversityBoca Raton, FL
Executive Certificate in Hospitality and Tourism Management 30 contact hours from Hospitality
07.2022
University Overview
Lehman College, City University of New York,Bronx, NY
Certificate for Patient Care Technician
03.2017
University Overview
SUNY At BuffaloBuffalo, NY
Bachelor of Arts from Psychology
05.1998
University Overview
Certificates Earned: Mental Health First Aid and Basic Life Support
University Overview
Skills
- Project Management
- Data Archiving
- Workflow Planning
- Cultural Awareness
- Team Leadership
- Microsoft Office Suite Expertise
- Client Relations
- Health Information Policy and Procedure Development
- Leadership
Certification
- Online Texas Adjuster Pre-licensing Course, August 2023
- ● License Adjuster-All lines Texas #3043914 , August 2023 Florida Atlantic University, July 2022
- ● Executive Certificate in Hospitality and Tourism Management 30 contact hours Lehman College, City University of New York, March 2016
- ● Certificate for Patient Care Technician
Timeline
Operation Manager
Taino Construction Group,LLC
10.2022 - 01.2023
Certified Nursing Assistant Extern
BronxCare Special Care Center
10.2016 - 12.2016
Patient Associate
BronxCare
04.2007 - Current
Caseworker
Family Support Systems Unlimited
10.2006 - 03.2007
Texas All-lines Adjuster Pre-licensing Course
License Adjuster-All lines Texas #3043914
Florida Atlantic University
Executive Certificate in Hospitality and Tourism Management 30 contact hours from Hospitality
Lehman College, City University of New York,
Certificate for Patient Care Technician
SUNY At Buffalo
Bachelor of Arts from Psychology
Certificates Earned: Mental Health First Aid and Basic Life Support
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