Genella Clark
West Palm Beach,FL
Summary
Inquisitive, detailed-oriented, hard-working professional with 7+ years of experience serving with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
5
5
years of professional experience
Work History
Server/ Bartender
Palm Beach Kennel Club
06.2018 - 05.2023
- Provides professional, responsive, friendly beverage and food service to customers
- Demonstrate complete and accurate knowledge of the full menu, wine and drink list, dessert menu, and specials
- Handle complaints with professionalism and tact
- Take action if possible or escalate to management; if needed
- Stock bar with proper wine, liquor, juices, fruit, and glassware
- Ensure all customers are properly charged, create a summary and end of shift report
- Maintain proper money-handling skills throughout shifts.
Server
Drive Shack Inc.
West Palm Beach, FL
09.2019 - 05.2021
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Addressed complaints to kitchen staff and served replacement items.
Server / Bartender
Sweet Smoke Southern Kitchen
Stuart, FL
02.2023 - 08.2023
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Trained new employees on restaurant procedures and plating techniques.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared drinks according to standard recipes.
- Accurately recorded orders on cash register and point-of-sale system.
- Stayed informed about daily specials, new menu items, promotions.
- Assisted in training new bartenders.
Legal Assistant
The Law Offices of Michael C. George
01.2021 - 02.2023
- Communicate with potential clients, clients, insurance adjusters, other law firms, and doctor’s offices in person, over the phone, and via email
- Draft, proofread, file and send out legal documentation
- Perform administrative duties; such as, maintaining calendars of those in the office, scheduling appointments for those in the office, scheduling client’s doctor appointments, making photocopies, uploading important documents into our online system, and compiling complex documentation
- Create and maintain case files, including producing and editing transcripts
- Screen, direct, and prioritize, incoming calls and emails to the attorney, accountant and paralegal
- Perform legal and background research when requested.
Education
High School Diploma -
BayShore High School
01.2015
Some College (No Degree) - Criminal Justice
Pace University
New York, NYSkills
- Food Delivery
- Food inspection
- Beverage Preparation
- Guest Engagement
- Supply Restocking
- Strong Work Ethic
- High-volume dining
- Menu knowledge
- Dining customer service
- POS operation
- Food safety understanding
- Effective customer upselling
- Liquor, wine, and food service
- Suggestive Selling
Timeline
Server / Bartender
Sweet Smoke Southern Kitchen
02.2023 - 08.2023
Legal Assistant
The Law Offices of Michael C. George
01.2021 - 02.2023
Server
Drive Shack Inc.
09.2019 - 05.2021
Server/ Bartender
Palm Beach Kennel Club
06.2018 - 05.2023
High School Diploma -
BayShore High School
Some College (No Degree) - Criminal Justice
Pace University
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