Daniel Ofori
Egg Harbor Township
Summary
Detail-oriented and customer-focused professional with experience in concierge services, customer service, and vehicle operations. Strong problem-solving skills with a proven ability to manage tenant requests, maintain security protocols, and ensure customer satisfaction. Proficient in Microsoft Office applications with excellent communication and organizational abilities.
Overview
12
12
years of professional experience
Work History
Concierge
The Valet King
05.2017 - Current
- Manage tenant requests, incoming calls, and front desk operations.
- Input and track package deliveries using Verizon Concierge system.
- Monitor building cameras to ensure security compliance.
- Provide exceptional customer service to residents and guests.
Customer Satisfaction Operator
Vehicle Service
06.2015 - 03.2017
- Assisted customers with vehicle returns, ensuring quality service and satisfaction.
- Conducted vehicle inspections for damages and reported necessary repairs.
- Performed interior and exterior vehicle cleaning and maintenance.
- Managed vehicle refueling and relocation to other rental locations as needed.
Vehicle Service Agent
Avis Budget Group
05.2014 - 08.2014
- Conducted vehicle inspections, cleaning, and minor maintenance to meet rental standards.
- Provided direct customer assistance, ensuring smooth check-in and check-out processes.
- Addressed customer concerns and recommended solutions to enhance service.
Education
Bachelor of Science - Information Technology Management
Berkeley College
New York, NY05.2018
Skills
- Customer Service & Front Desk Operations
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access)
- Order Entry & Data Management
- Security & Surveillance Monitoring
- Problem-Solving & Conflict Resolution
Additional Information
Open to relocation
Languages
Italian
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
French
Elementary
Timeline
Concierge
The Valet King
05.2017 - Current
Customer Satisfaction Operator
Vehicle Service
06.2015 - 03.2017
Vehicle Service Agent
Avis Budget Group
05.2014 - 08.2014
Bachelor of Science - Information Technology Management
Berkeley College