Generose McGhee
Sacramento,CA
Summary
Service-focused Customer Service Specialist bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
Volt Workforce Solutions
Elk Grove, CA
10.2019 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Recorded product or service failure complaints and notified appropriate departments.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
Lead Assistant
Volt Workforce Solutions
Elk Grove, CA
10.2016 - 10.2019
- Built strong relationships with customers through positive attitude and attentive response.
- Adhered to rigorous standards for customer service, merchandising and operational safety.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
PRODUCTION CONTROL
Volt Workforce Solutions
Elk Grove, CA
09.2014 - 10.2016
- Assessed and adjusted priorities to align with inventory levels, production quantities, and other variables.
- Supervised production planning while using appropriate tools and analysis for smooth production output.
- Informed management or production challenges or obstacles and suggested actionable solutions.
- Implemented and oversaw employee incentive programs to drive team goals and increase productivity.
Education
No Degree - Medical Assistant
Cosumnes River College
Sacramento, CASkills
- Teambuilding
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Analytical and Critical Thinking
- Multitasking Abilities
- Written Communication
Languages
English
Professional Working
Timeline
Customer Service Specialist
Volt Workforce Solutions
10.2019 - Current
Lead Assistant
Volt Workforce Solutions
10.2016 - 10.2019
PRODUCTION CONTROL
Volt Workforce Solutions
09.2014 - 10.2016
No Degree - Medical Assistant
Cosumnes River College
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