Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Genesa Hill

Nashville,TN

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Correctional Officer

Lois DeBerry special needs facility
Nashville, TN
09.2022 - Current
  • Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
  • Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.

Customer Service Representative

Postmates Call Center
01.2019 - 02.2022
  • Acknowledge customers concerns and help solve any issues that they are having
  • I answer phone calls and follow up with an email
  • Provide policy and service information
  • Assist customers with a warm and professional attitude
  • Inbound and outbound calls

Production Lab Specialist

Smile Direct Club
09.2017 - 11.2018
  • Making sure that the product is in good shape before shipping it out to customers

Youth Development Specialist

Youth Opportunity Investments, LLC
Nashville, TN
09.2014 - 08.2017
  • Mentor for youth
  • Work in master control; monitoring cameras

Customer Service Representative

Kroger Stores
Nashville, TN
11.2013 - 06.2014
  • My position was a cashier but before leaving I became a customer service representative
  • I was greeting customers and dealing with money transactions
  • Cashing checks western union

Cashier/Customer Service

Walmart
Nashville, TN
07.2011 - 10.2013
  • Cashier: Greeting customers, scanning and bagging groceries, making sure that the customers were getting assistance
  • Making money transactions

Education

Associate - Psychology

South College
10.2024

High school diploma - General Studies

Pearl Cohn Magnet High School
05.2011

Skills

  • Communication and problem solving skills
  • Great listener
  • Positive attitude
  • Reliable
  • Computer skills
  • Radio speaking skills
  • Email
  • Printing
  • Production Support
  • Technical Support
  • Excel
  • Microsoft Word
  • Customer Service
  • Computer Networking

Certification

CPR Certification

Timeline

Correctional Officer

Lois DeBerry special needs facility
09.2022 - Current

Customer Service Representative

Postmates Call Center
01.2019 - 02.2022

Production Lab Specialist

Smile Direct Club
09.2017 - 11.2018

Youth Development Specialist

Youth Opportunity Investments, LLC
09.2014 - 08.2017

Customer Service Representative

Kroger Stores
11.2013 - 06.2014

Cashier/Customer Service

Walmart
07.2011 - 10.2013

Associate - Psychology

South College

High school diploma - General Studies

Pearl Cohn Magnet High School
Genesa Hill