Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Genesa Hill

Nashville,TN

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Highly disciplined and reliable with experience in managing security operations and enforcing regulations within correctional facilities. Skilled in crisis intervention, conflict resolution, and team leadership, contributing to safer environment for staff and inmates. Demonstrated ability to adapt to changing situations and develop strategies that positively impact operational efficiency.

Methodical professional with an organized approach and good multitasking skills. Experienced in decontaminating, sterilizing and testing medical instruments. Friendly and positive team player with good planning and problem-solving abilities.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Correctional Officer ll

Lois DeBerry special needs facility
Nashville, TN
09.2022 - Current
  • Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
  • Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.

Customer Service Representative

Postmates Call Center
01.2019 - 02.2022
  • Acknowledge customers concerns and help solve any issues that they are having
  • I answer phone calls and follow up with an email
  • Provide policy and service information
  • Assist customers with a warm and professional attitude
  • Inbound and outbound calls

Dietary Aide

Lakeshore Heartland
Nashville, Tennessee
02.2020 - 08.2020
  • Prepared nutritious meals according to dietary guidelines and resident preferences.
  • Assisted in serving food and beverages to residents in dining areas.
  • Maintained cleanliness and organization of kitchen and dining spaces.

Sterile Processor

Creekside center for rehabilitation and healing
Nashville, Tennessee
12.2018 - 01.2020
  • Processed surgical instruments following strict sterilization protocols.
  • Maintained cleanliness and organization of sterile processing area.
  • Operated autoclaves and sterilizers to ensure proper equipment sanitation.
  • Inspected instruments for damage and functionality before sterilization.
  • Collaborated with surgical teams to fulfill instrument needs efficiently.
  • Trained new staff on sterilization procedures and safety standards.
  • Monitored inventory levels and restocked supplies as needed.

Production Lab Specialist

Smile Direct Club
09.2017 - 11.2018
  • Making sure that the product is in good shape before shipping it out to customers

Youth Development Specialist

Youth Opportunity Investments, LLC
Nashville, TN
09.2014 - 08.2017
  • Mentor for youth
  • Work in master control; monitoring cameras

Customer Service Representative

Kroger Stores
Nashville, TN
11.2013 - 06.2014
  • My position was a cashier but before leaving I became a customer service representative
  • I was greeting customers and dealing with money transactions
  • Cashing checks western union

Cashier/Customer Service

Walmart
Nashville, TN
07.2011 - 10.2013
  • Cashier: Greeting customers, scanning and bagging groceries, making sure that the customers were getting assistance
  • Making money transactions

Education

Associate of Science -

South College
Nashville, TN
01.2026 - 01.2026

High school diploma -

Pearl Cohn Magnet High School
08.2007 - 05/2011

Skills

  • Communication and problem solving skills
  • Great listener
  • Positive attitude
  • Reliable
  • Computer skills
  • Radio speaking skills
  • Email
  • Printing
  • Production Support
  • Technical Support
  • Excel
  • Microsoft Word
  • Customer Service
  • Computer Networking
  • Decontamination protocols
  • Team collaboration
  • Inventory management
  • First aid and CPR certified
  • Occupational hazards and safety precautions

Certification

CPR Certification

Timeline

Associate of Science -

South College
01.2026 - 01.2026

Correctional Officer ll

Lois DeBerry special needs facility
09.2022 - Current

Dietary Aide

Lakeshore Heartland
02.2020 - 08.2020

Customer Service Representative

Postmates Call Center
01.2019 - 02.2022

Sterile Processor

Creekside center for rehabilitation and healing
12.2018 - 01.2020

Production Lab Specialist

Smile Direct Club
09.2017 - 11.2018

Youth Development Specialist

Youth Opportunity Investments, LLC
09.2014 - 08.2017

Customer Service Representative

Kroger Stores
11.2013 - 06.2014

Cashier/Customer Service

Walmart
07.2011 - 10.2013

High school diploma -

Pearl Cohn Magnet High School
08.2007 - 05/2011
Genesa Hill