Genesa Palmer
Washington,DC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Recruiter/Credential Specialist
Distinctive Home and Healthcare
Bowie, MD
07.2022 - Current
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes for Federal Government contracts/ military instillations.
- Conducted reference checks, background screening, education verifications, and other pre-employment checks to verify information on applicant's resume using tools such as National Student Clearing House, Sterlingcheck, Equifax work number, Nursy's.
- Promoted to a Credential Specialist within first year of employment
- Coordinated schedules to arrange management interviews with applicants.
- Responsible for managing files for 30+ candidates and doing weekly check-ins throughout credentialing process
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Organized job fair events that attracted diverse talent pools, increasing the company's reach within local communities.
- Maintained compliance with federal and state employment laws during entire recruitment process.
- Facilitated workshops for professional development of junior staff members.
Library Technician
DC Public Library
Washington, DC
09.2013 - 02.2022
- Assisted patrons in locating materials, enabling them to conduct research more effectively.
- Participated in staff meetings, contributing valuable input towards improvement of library services and operations.
- Ensured a welcoming environment by maintaining clean and orderly spaces within the library.
- Developed and Facilitated mental health support group for Teen Girls - My Sister's Keeper
- Enhanced library user experience by providing efficient customer service and assistance with various resources.
- Trained new Library Technicians, ensuring they were familiar with library policies and procedures for optimal performance.
- Supported community outreach initiatives by participating in local events promoting literacy and education.
Administrative Assistant
East of River
Washington, DC
06.2011 - 03.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Managed filing system, entered data and completed other clerical tasks.
Education
Associate of Arts - Communications
Trinity Washington University
Washington, DC06.2024
Skills
- Candidate Screening
- Administrative Skills
- Recruiting and Sourcing
- Team Collaboration
- Community Resources
- Documentation And Reporting
Timeline
Recruiter/Credential Specialist
Distinctive Home and Healthcare
07.2022 - Current
Library Technician
DC Public Library
09.2013 - 02.2022
Administrative Assistant
East of River
06.2011 - 03.2013
Associate of Arts - Communications
Trinity Washington University