Genese Layne
Irvington ,United States
Summary
At Conduent, as an Intake Specialist, I excelled in data entry and empathic communication, enhancing customer satisfaction and workplace morale. My adeptness in critical thinking and comprehensive intake assessments led to informed client support recommendations, showcasing my ability to blend technical skills with compassionate client interactions effectively. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Intake Specialist
Conduent
Newark, NJ
07.2021 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
Education
Bachelor Of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NY12.2023
Associate Of Applied Arts - Criminal Justice
Borough of Manhattan Community College of The City University of New York
New York, NY05.2020
Skills
- Data Entry
- Intake Assessment
- Compassionate communication
- Critical Thinking Skills
- Follow-up skills
- Records Maintenance
- Empathic communication
Certification
Legal Secretary
Timeline
Intake Specialist
Conduent
07.2021 - Current
Bachelor Of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
Associate Of Applied Arts - Criminal Justice
Borough of Manhattan Community College of The City University of New York