Genese Jean Joseph
Brockton,MA
Summary
Committed and hardworking Front End Assosiate with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Front End Associate
Costco
09.2022 - Current
- Provides prompt and courteous member service
- Cleans, sanitizes, services and refills dispensing machines
- Pulls and stocks supplies and ingredients, cleans kitchen area and eating area
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Store Associate
Salvation Army Family Store
09.2022 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods
- .Stock Shelves with various merchandise
- Organize and Reorganize displays throughout store
Phlebotomist
Beth Isreal Deaconess Medical Center
10.2015 - 08.2021
- Enhanced patient experience through compassionate care and communication during blood draw procedures
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
Lead Phlebotomist
Hyde Park Health Associates
09.2004 - 06.2018
- Promoted mission, vision, and values of organization and trained new clinical staff in phlebotomy procedures
- Conducted quality control checks on equipment, ensuring proper functioning and consistent results
- Called patients in and got them prepped to be seen by the medical doctor
- Enhanced patient experience through compassionate care and communication during blood draw procedures
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
Phlebotomy Intern
Martha Eliot Neighborhood Health Center
01.2003 - 01.2004
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation
Education
Associate of Science - Nursing
Quincy College
Quincy, MA05.2008
Skills
- Customer Service
- Time Management
- Multilingual (English, French, and Haitian Creole)
- Communication
- Strong Work Ethic
- Patience and resilience
- Problem Resolution
Certification
- Certificate of Phlebotomy, Phlebotomy School of Science- 2004
Timeline
Front End Associate
Costco
09.2022 - Current
Store Associate
Salvation Army Family Store
09.2022 - Current
Phlebotomist
Beth Isreal Deaconess Medical Center
10.2015 - 08.2021
Lead Phlebotomist
Hyde Park Health Associates
09.2004 - 06.2018
Phlebotomy Intern
Martha Eliot Neighborhood Health Center
01.2003 - 01.2004
Associate of Science - Nursing
Quincy College
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