Genesis Ahumada
Palm Desert,CA
Summary
Customer Service : Experienced bilingual Customer Service Representative skilled in managing high-volume calls, providing exceptional service, and resolving issues with step-by-step guidance. Collaborative team player with 4 years as a Front Desk Specialist handling cash and processing payments, proficient in multitasking, typing 59 wpm, and handling clerical duties in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Burrtec Waste And Recycling
04.2021 - Current
- Provided best in customer service
- Helped management interview for new employees
- Assist management with taking Escalation Calls
- Assist the District Environmental Coordinators with work orders
- Manage a high volume of incoming calls
- Educate callers on available waste service
- Data Entry
- Follow up and process service request by ensuring that accurate information has been obtained
- Update customer billing/address information
- Review files and records to answer questions
- Process payments
- Resolve billing disputes and effectively explain accounts
- Process refund request according to procedures
- Clerical duties
- Cross-train in other departments to assist when needed
- Assisted with new employee on boarding, and ensured all pre-employment forms were competed within 72 hours.
- Assisted the HR Manager in accomplishing various human resource-related activities, including but not limited to drug testing, coaching, benefit explanation, and performance management.
Legal Assistant
Law office of Athina K Powers
07.2023 - 11.2023
- Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
- Researched case law, statutes, regulations and other legal authorities to support assigned tasks.
- Maintained client confidentiality in all matters.
- Greeted clients upon arrival at office and provided assistance as needed.
- Ensured that all paperwork was properly filed according to established procedures.
- Filed clients' legal documents in relevant courts for processing.
- Updated databases with new information received from attorneys or clients.
Education
Bachelor of Accounting -
USCollege of The Desert
01-2025
Skills
- Customer Service And Assistance
- Incoming Call Management
- Staff Training
- Cash Control
- Microsoft Outlook
- Bilingual
Timeline
Legal Assistant
Law office of Athina K Powers
07.2023 - 11.2023
Customer Service Representative
Burrtec Waste And Recycling
04.2021 - Current
Bachelor of Accounting -
USCollege of The Desert
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