Summary
Overview
Work History
Education
Skills
Timeline
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Genesis Ahumada

Palm Desert,CA

Summary

Customer Service : Experienced bilingual Customer Service Representative skilled in managing high-volume calls, providing exceptional service, and resolving issues with step-by-step guidance. Collaborative team player with 4 years as a Front Desk Specialist handling cash and processing payments, proficient in multitasking, typing 59 wpm, and handling clerical duties in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Burrtec Waste And Recycling
04.2021 - Current
  • Provided best in customer service
  • Helped management interview for new employees
  • Assist management with taking Escalation Calls
  • Assist the District Environmental Coordinators with work orders
  • Manage a high volume of incoming calls
  • Educate callers on available waste service
  • Data Entry
  • Follow up and process service request by ensuring that accurate information has been obtained
  • Update customer billing/address information
  • Review files and records to answer questions
  • Process payments
  • Resolve billing disputes and effectively explain accounts
  • Process refund request according to procedures
  • Clerical duties
  • Cross-train in other departments to assist when needed
  • Assisted with new employee on boarding, and ensured all pre-employment forms were competed within 72 hours.
  • Assisted the HR Manager in accomplishing various human resource-related activities, including but not limited to drug testing, coaching, benefit explanation, and performance management.

Legal Assistant

Law office of Athina K Powers
07.2023 - 11.2023
  • Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
  • Researched case law, statutes, regulations and other legal authorities to support assigned tasks.
  • Maintained client confidentiality in all matters.
  • Greeted clients upon arrival at office and provided assistance as needed.
  • Ensured that all paperwork was properly filed according to established procedures.
  • Filed clients' legal documents in relevant courts for processing.
  • Updated databases with new information received from attorneys or clients.

Education

Bachelor of Accounting -

USCollege of The Desert
01-2025

Skills

  • Customer Service And Assistance
  • Incoming Call Management
  • Staff Training
  • Cash Control
  • Microsoft Outlook
  • Bilingual

Timeline

Legal Assistant

Law office of Athina K Powers
07.2023 - 11.2023

Customer Service Representative

Burrtec Waste And Recycling
04.2021 - Current

Bachelor of Accounting -

USCollege of The Desert
Genesis Ahumada