Summary
Overview
Work History
Education
Skills
Languages
Timeline
Manager

Genesis Ampie-Salgado

Miami,FL

Summary

I am experienced with team leadership, providing exceptional customer service, team collaboration, and operational skills. I am seeking to learn and grow in a new environment to showcase my skills and apply what I've already learned.


Overview

3
3
years of professional experience

Work History

Manager

Nail Salon
10.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and clients.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving complaints promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with clients.
  • Worked effectively in fast-paced environments.

Shift Leader

Chick Fil A
07.2022 - 08.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Education

Miami Senior High School
2450 SW 1st ST
06-2022

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Verbal and written communication
  • Staff management
  • Staff training and development
  • Shift scheduling
  • Multitasking
  • Dependable and responsible
  • Critical thinking
  • Organizational skills

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Manager

Nail Salon
10.2024 - Current

Shift Leader

Chick Fil A
07.2022 - 08.2024

Miami Senior High School

Similar Profiles

CREATE PROFILE
Genesis Ampie-Salgado